Contact Associated Bank Digital Customer Service

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1. I never have issues logging in like the others.It's been at least 6 months now that I haven't been able to use the mobile deposit (ever since I upgraded to a Pixel 6 Pro) because the camera to take photos of the checks closes half a second after opening, every, single, time.

2. More concerning is that the Instant Balance screen doesn't *close* when you switch to something else like the home screen - come back a day later, switch to the AB app, and it's still up with that information.

3. I held my phone camera directly above the check, which didn't work.

4. I had to use another device to take a picture of the screen to have time you read the error message.

5. Depositing checks via mobile is the only reason I don't abandon my AB account for another bank, and this app makes it nearly impossible to do that.

6. Update: doesn't crash anymore, but depositing a check doesn't work.

7. Had to uninstall and reinstall with that turned off to get the app to run.Still minor problem taking pix of check to deposit.

8. When it does manage to actually load to the login screen it takes far too long.

9. Now it sits on "Syncing," whether on mobile or local Wifi, for quite some time - it's noticably slower.

10. In the past, I held my phone directly above the check & level.

11. With the latest update the app shows an error message for about a second then the app closes.

1. Fix Associated Bank Digital Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Associated Bank Digital: Restarting the app will resolve most errors.
2. Update the Associated Bank Digital App. Here is how:
   1. On Android goto PlayStore » Search for "Associated Bank Digital" » Open Associated Bank Digital » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Associated Bank Digital » click "UPDATE".
3. Clear Associated Bank Digital app cache: Clearing cached data will force your app to retrieve the latest data directly from Associated Bank Digital servers.
   1. On Android, goto Settings » Apps » Select "Associated Bank Digital" » click Storage » click "Clear Cache".
4. Check Associated Bank Digital app permissions. If any of these permissions required to use your device's features are disenabled, Associated Bank Digital might not work.
5. Uninstall and reinstall Associated Bank Digital. If nothing else has worked, completely uninstall Associated Bank Digital then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Associated Bank Digital not working

2. Fix Associated Bank Digital Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Associated Bank Digital be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Associated Bank Digital not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Associated Bank Digital may not be able to connect to the Internet when running in the background.