Published by Veridian Credit Union on Nov 4, 2024

contact Veridian Mobile Banking Chat with our AI-based Veridian Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Veridian?



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Why chat with our AI Veridian Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Veridian.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Sometimes the includes pending isn't all that accurate (I've overdrawn about twice because the app told me I had sufficient funds ) Other than that, I love it! Being able to transfer money between accounts almost instantly is super convenient and it has so many features, I seem to discover a new one every week! 😊2 stars: This app used to give me more information on my notifications.

2. Accounts will update if you refresh after a 30 second wait or so.Not happy with the last download to my LG Gpad tablet as it automatical rotated and locked the position of tablet from portrait to landscape.

3. The ast thing I was told was the phone was too new for them to do anymore troubleshooting.The app for the most part seems smooth except when it comes to loading the accounts on start up.

4. But I have a business and personal account so it gets very annoying when I can't use the fingerprint login and it keeps asking me if i want to.

5. Will wait a while before updating my phone, maybe they can fix this bug.Annoying nag screen asking to turn on fingerprint reader even though it's turned off in settings.

6. Even without that issue, it gets "stuck" sometimes, where you get only a blank screen.I use this to check balances, pay bills, and transfer from different accounts.

7. I like the changes that have been made in recent months to show scheduled payments and the amounts that will come out of my checking account for those payments in a set period of time.

8. I hope it wasn't a fluke, but it's freaking amazing that they fixed it! Awesome work developers!For years this app as well as the online banking has been utterly terrible.

9. Sadly, since the issue begins before I log in, I end up going to the website instead.The last update made it so the app only works half the time.

10. If you have multiple accounts, like a personal and a business account, the app is very clumsy to use when switching accounts.

11. Instead of saying NOT NOW it should have an option of NOT EVER.Having the fingerprint sign in option WOULD be great if it actually worked.

Steps to Troubleshoot & Fix Veridian Issues

1. Fix Veridian Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Veridian: Restarting the app will resolve most errors.
  2. Update the Veridian App. Here is how:
    1. On Android goto PlayStore » Search for "Veridian" » Open Veridian Mobile Banking » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Veridian » click "UPDATE".
  3. Clear Veridian Mobile Banking app cache: Clearing cached data will force your app to retrieve the latest data directly from Veridian servers.
    1. On Android, goto Settings » Apps » Select "Veridian Mobile Banking" » click Storage » click "Clear Cache".
  4. Check Veridian app permissions. If any of these permissions required to use your device's features are disenabled, Veridian might not work.
  5. Uninstall and reinstall Veridian. If nothing else has worked, completely uninstall Veridian then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Veridian not working


2. Fix Veridian Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Veridian be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Veridian not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Veridian may not be able to connect to the Internet when running in the background.

Reported Issues

No Issues reported yet. Be the first to report one!