Contact Bitfinex Customer Service

Why should I report an Issue with Bitfinex: Trade Digital Assets?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Bitfinex to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Bitcoin (BTC), Ethereum (ETH), Tether tokens (USDt), Cardano (ADA), Dogecoin (DOGE), Ripple (XRP), Polkadot (DOT), Uniswap (UNI), Chainlink (LINK), Litecoin (LTC), Solana (SOL), Stellar (XLM), VeChain (VET), Ethereum Classic (ETC), Wrapped Bitcoin (WBTC), Filecoin (FIL), EOS (EOS), Tron (TRX), Monero (XMR), Aave (AAVE), Dai (DAI), NEO (NEO), Kusama (KSM), Cosmo (ATOM), IOTA (IOTA), Algorand (ALGO), Maker (MKR), Tezos (XTZ), Luna (LUNA), LEO Token (LEO), BitTorrent (BTT), Avalanche (AVAX), Compound (COMP), Dash (DASH), Sushi (SUSHI), BCH Node (BCHN), Zcash (ZEC), Yearn.

2. Use Bitfinex Pulse to publish your own content, share live trading insights, view and share pulses online, be the first to catch breaking news, and engage with the Bitfinex Pulse community.

3. With Bitfinex, you will be able to access real-time market data, customize your charts, set up advanced order types, receive price alerts and trade notifications at your fingertips.

4. Buy and sell Bitcoin, Ethereum, Tether tokens, Cardano, Dogecoin, and hundreds of other cryptocurrencies directly from your mobile device.

5. Bitfinex provides advanced services for Digital Tokens traders and liquidity providers.

6. Whether you are new to digital tokens or a professional trader, Bitfinex is your one-stop shop for all your crypto needs.

7. Bitfinex Pulse is a social platform and news feed aggregator designed for traders.

8. We are committed to the security of your assets to the best of our knowledge; that’s why we have rolled out several security features that you can enable and customize according to your needs to enhance the security of your assets and personal information.

9. The Bitfinex mobile app adapts the full functionality of our web platform for seamless on-the-go trading.

10. We’ve built leading-edge trading tools to help you trade with confidence and pick from a range of digital assets.

11. Watch your account grow as Bitfinex automatically deposits your staking rewards into your account on a weekly basis.

1. And don't forget - it doubles alerts...Decent app but I absolutely hate the fact that despite having "History" tabs, it is almost impossible to track order history as it disappears from the tabs after a very short time and the reporting feature for order history is really not clean, instead of showing overall trade details it shows minute details of how the order was executed which is largely irrelevant.

2. Been using BFX for 5 years now and accessing order history has always been a real pain.Great App! But after the last update the colours Red and Green are missing for me.

3. The only fix I could fing was resetting the theme to default but that still doesn't fix the crashing when changing saturation.App is ok, a little different since it uses its own user APIs to setup the app, unlike other exchange apps.

4. On the part where you make the orders, there should be a more clear option to buy/sell all or a certain percentage of the currency I own, such as 25% or 50% or 100%, because right now it seems difficult.Editing old review.

5. When I select week range it shows graph for 1 year.. Third, scrollable view is not convincing.App is okay, but needs lots of attention to detail and aesthetics to look cleaner.

6. Manageable.Great service, but the app didn't work properly on my weak android phone - it simply doesn't respond on taps.A very raw app yet.

7. And the worst thing about alerts: when the price is dancing around chosen level I'm getting tens of notifications UP DOWN UP DOWN .

8. App is lagging, sometimes keyboard doesn't open and I can not even create an order.

9. For example - red and green circle buttons 'calculate sell/buy everything' doesn't work.

10. New UI is decent but there are a lot if problems, especially not being able to use the TV tools.It works, but terribly unstable.

11. You can't even look at charts without huge lags, or even use different analysis tools provided by TradingView on mobile.

1. Fix Bitfinex Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Bitfinex: Restarting the app will resolve most errors.
2. Update the Bitfinex App. Here is how:
   1. On Android goto PlayStore » Search for "Bitfinex" » Open Bitfinex: Trade Digital Assets » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Bitfinex » click "UPDATE".
3. Clear Bitfinex: Trade Digital Assets app cache: Clearing cached data will force your app to retrieve the latest data directly from Bitfinex servers.
   1. On Android, goto Settings » Apps » Select "Bitfinex: Trade Digital Assets" » click Storage » click "Clear Cache".
4. Check Bitfinex app permissions. If any of these permissions required to use your device's features are disenabled, Bitfinex might not work.
5. Uninstall and reinstall Bitfinex. If nothing else has worked, completely uninstall Bitfinex then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Bitfinex not working

2. Fix Bitfinex Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Bitfinex be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Bitfinex not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Bitfinex may not be able to connect to the Internet when running in the background.