Contact HSBC UK Customer Service

Why should I report an Issue with HSBC UK Mobile Banking?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of HSBC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The HSBC UK Mobile Banking app has been created especially to help our UK customers do their everyday banking on the move. • If you’re not yet registered, simply download the app, then select ‘Register now’.

2. The HSBC UK Mobile Banking app lets you pay in cheques without going to a branch by selecting the account, entering the value then scanning the front and back of the cheque.

3. The HSBC UK Mobile Banking app lets you send money to family or friends using their account details or mobile number.

4. With the HSBC UK Mobile Banking app you can securely access your current account, savings and credit card statements.

5. With the HSBC UK Mobile Banking app you can place a temporary block on your card with just a few taps.

6. Download the HSBC UK Mobile Banking app today.

7. HSBC UK is authorised and regulated in the United Kingdom by the Financial Conduct Authority.

8. Please do not download this App if you are not an existing customer of HSBC UK.

9. This App is provided by HSBC UK Bank Plc ('HSBC UK') for the use of existing customers of HSBC UK.

10. If you are outside the UK, we may not be authorised to offer or provide you with the products and services available through this App in the country or region where you are located or resident in.

11. You can choose to restrict transactions made to gambling businesses, such as casinos and online betting companies, and recurring transactions such as The Postcode Lottery.

1. Most recently, on the last update, the security key generator stopped working and since then it's not possible to use the app or login into the web application :(There's something wrong with this app, every time I open it a message saying 'app isn't responding' appears, so you press wait, it goes on to my account then the message pops up again.

2. Gave up and paid in manually.App has worked fine for me for years but after the last update only get a "something went wrong" message when trying to log on.

3. Please look into rectifying this ASAP.The simple act of paying a credit card balance is a multi screen process.

4. Which can be a ball ache when I want to reduce it before my will power gives in n I just spend it on rubbish 😬Tried to pay a cheque in and the app keeps saying hold still but if it genuinely means what it says I would need a tripod.

5. Everytime I select that option to takes me to a "logged out" screen so if I want to manage it, I need to go to the website and log in on that.

6. The credit card balance takes days to update.

7. A good way to get an overview of spending even whilst waiting for transactions to leave your account.

8. The only things that could be improved is paying in checks through the app due to bad opening times of local branches and being able to more easily budget on the app rather than using another app.

9. Do have changed back to 4 stars.Whilst the functionality and speed of the app is good, it is spoilt by the 'advertising' that appears at the top of the accounts list.

10. Although I still manage to do transfers it's clear there's a bug somewhere which doesn't give me any confidence when using the app.Great way to control your financing.

11. Everytime there was a major update, something stopped working.

1. Fix HSBC UK Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart HSBC UK: Restarting the app will resolve most errors.
2. Update the HSBC UK App. Here is how:
   1. On Android goto PlayStore » Search for "HSBC UK" » Open HSBC UK Mobile Banking » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HSBC UK » click "UPDATE".
3. Clear HSBC UK Mobile Banking app cache: Clearing cached data will force your app to retrieve the latest data directly from HSBC UK servers.
   1. On Android, goto Settings » Apps » Select "HSBC UK Mobile Banking" » click Storage » click "Clear Cache".
4. Check HSBC UK app permissions. If any of these permissions required to use your device's features are disenabled, HSBC UK might not work.
5. Uninstall and reinstall HSBC UK. If nothing else has worked, completely uninstall HSBC UK then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing HSBC UK not working

2. Fix HSBC UK Server issues & Internet Connection

1. Check network connection: An unstable Internet will make HSBC UK be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to HSBC UK not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, HSBC UK may not be able to connect to the Internet when running in the background.