Contact HSBC Singapore Customer Service

Why should I report an Issue with HSBC Singapore?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of HSBC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. If you are unable to complete the application in one go, you can resume the same at your convenience later. • Instant investment account opening - prefilled for eligible customers with few extra taps and instant decisioning to access Equities in Singapore, Hong Kong & the United States, Unit Trust, Bonds and Structured Products. • Securities trading - access and experience securities trading anywhere, so you never miss opportunities. • Mobile wealth dashboard - review your investment performance with ease. • Global money transfers - manage your international payees, and perform timely transfers in a convenient and reliable way. • PayNow – send money instantly and share payment receipts using just a mobile number, NRIC, Unique Entity Number and Virtual Payment Address. • Scan to pay – simply scan the SGQR code to pay your friends for your meals or shopping or at participating merchants across Singapore. • Transfers management - setup, view & delete a future-dated and recurring domestic transfers now available on the Mobile app. • Payee management - one-stop solution for efficient payee management across your payments. • Add new billers and make payments conveniently and securely anytime and anywhere. • eStatements - view and download up to 12 months of both credit card and banking account eStatements. • Card activation - instantly activate your new debit and credit cards and start using it immediately. • Lost / stolen cards - report lost or stolen debit and credit cards and request replacement cards instantly. • Block / unblock card - temporarily block and unblock your debit and credit cards. • Balance transfer - Apply for credit cards balance transfer . to convert your available credit limit into cash to help pay off your dues with other banks or to use as you require. • Spend instalment – apply for Spend Instalment and repay your purchases via monthly instalments. • Rewards programme – redeem credit card rewards that match your lifestyle, from the latest gadgets and airline miles to hotel points and even tree planting service. • Virtual card – view your credit card details and even start spending online before your plastic credit card arrives. • Chat with us - connect with us on the go whenever you need any assistance. • FinConnect (SGFinDex) - view your personal financial data, including information from other banks, securely via the HSBC Singapore app. • Update personal details - update your phone number and email address to ensure seamless communication.

2. All you need is your Singpass app or your photo ID (NRIC/MyKad/passport) and selfie for verification. • Digital secure key – generate a security code for online banking, quickly and securely without having to carry a physical security device. • Instant account opening – open a bank account within minutes and enjoy instant online banking registration.

3. The HSBC Singapore app has been built with reliability at its heart. • Online banking registration on mobile – use your mobile device to easily set up and register for online banking account.

4. Download HSBC Singapore app now to enjoy digital banking on the go!

5. If you are outside of Singapore, we may not be authorised to offer or provide you with the products and services available through this App in the country or region you are located or reside in.

6. HSBC Bank (Singapore) Limited is authorised and regulated in Singapore by the Monetary Authority of Singapore.

7. The products and services represented within this App are intended for Singapore customers.

8. This App is provided by HSBC Bank (Singapore) Limited.

9. This App is designed for use in Singapore.

10. This App is not intended for distribution, download or use by any person in any jurisdiction, country or region where the distribution, download or use of this material is restricted and would not be permitted by law or regulation.

1. Trying to feedback on website and it also loops you back to login page.Not able to see credit card payment amount and due date for current billing cycle unless I download and open pdf bill.

2. Please call our 24-hour Customer Service Hotline at 1800 4722Why sign up for SCB esaver can but HSBC ega cannot?What is the unknown condition your oh so special bank requires that is not stated anywhere I did not fulfil? Wasting my time also without singpass,ask me go website to register but when i go to the website ask me go to the app.

3. Thanks for a horrible first time experience unlike DBS or SCB which was seamless and most importantly successful account opening.Absolutely terrible experience.

4. Also the standing instruction form is unnecessarily complicated- why not being able to do it within the app? The app as a whole is decent.The app information is so clear and easy to see all I need to know.

5. 🙄 Then when trying to setup/verify using card number and PIN on browser, it keeps giving an error.

6. Why have a chat function if it only responds to you at some random time, and requires you to be there to respond.

7. Hope not to update any new like Standard Chartered new format was so complicatedImpossible to setup my new online banking account.

8. Really waste my time in the end "Your application was not successful" with no reason given.

9. And if you don't respond, the ticket closes.The QR scan and pay often doesn't work even when downloading the QR image (eg for FDW employer levy).

10. App just redirects to a browser page, which tells me to download and use the app.

11. Gonna cancel my cards.In the past 3 weeks I have been unable to access the app on my android phone.

1. Fix HSBC Singapore Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart HSBC Singapore: Restarting the app will resolve most errors.
2. Update the HSBC Singapore App. Here is how:
   1. On Android goto PlayStore » Search for "HSBC Singapore" » Open HSBC Singapore » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HSBC Singapore » click "UPDATE".
3. Clear HSBC Singapore app cache: Clearing cached data will force your app to retrieve the latest data directly from HSBC Singapore servers.
   1. On Android, goto Settings » Apps » Select "HSBC Singapore" » click Storage » click "Clear Cache".
4. Check HSBC Singapore app permissions. If any of these permissions required to use your device's features are disenabled, HSBC Singapore might not work.
5. Uninstall and reinstall HSBC Singapore. If nothing else has worked, completely uninstall HSBC Singapore then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing HSBC Singapore not working

2. Fix HSBC Singapore Server issues & Internet Connection

1. Check network connection: An unstable Internet will make HSBC Singapore be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to HSBC Singapore not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, HSBC Singapore may not be able to connect to the Internet when running in the background.