Contact HSBC Australia Customer Service

Why should I report an Issue with HSBC Australia?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of HSBC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Enjoy faster banking with a simple and seamless design that leaves you more time to explore your world. - This brand new app has been made specifically for Australian banking needs. - Built with enhanced security, log on with convenience using Face ID, Touch ID or a Digital Secure Key. - Products and services - You can open an account and start transacting with your mobile device within minutes. - Update your personal details on the go through the app. - Travelling or have overseas accounts?

2. Whether you’re new to online banking or an existing user, getting started is easy. - New online banking users can download and register through the HSBC Australia Mobile Banking App. - Existing users can use their existing details.

3. Download the new HSBC Australia Mobile Banking App now. * Important note: This App is provided by HSBC Bank Australia.

4. Easily manage your HSBC Australia accounts, and view account summaries of your international accounts with our global view functionality.

5. Please note, if you would like to access or manage your international account, please use the specific country’s app (if available), or select the relevant country through the old HSBC app.

6. If you have your Digital Secure Key activated, your security settings will automatically transfer across to the new app.

7. You can use and download the app wherever you are in the world.

8. Please do not download this App if you are not an existing customer of HSBC Australia.

1. Now they offer some of the best transaction accts., decent saving accts., & simplified their online & app login & security.It's now as good as the best banking apps!!! SHOULD BE ZERO STARS !!! Logon has been broken for almost a month.

2. I'm not sure if I'll be able to get my money transferred when I need to, considering I'm abroad and can't just walk into a branch.It's literally the worst and most infuriating application I have ever used! At no time was I able to generate a secure code to login to the application that generates security codes (can anyone else see a logic loop there).

3. App worked and now has stopped!No fast transfer, I've been calling and been told they are looking into it but it's still taking 2-3business days - it was supposed to be a feature of the new upgrade version released on 7th June.Nice app for everyday banking.

4. Very good convenient banking app.No PayID support No Fast Payment/Osko support No support for New Payments Platform (NPP) Unable to have unlimited time period i.e. Until I stop the scheduled payment.

5. It was a known issue on 8th June 2023 and not been fixed in version 3.35 from 13th June.Typical pathetic HSBC again.

6. Dealing with HSBC, the App,& online banking was a pain, including their online&app login process.

7. I will persist using HSBC but in all likelihood, I will swap again to another bank who is more update with todays customer banking needs.

8. Overall, for current day banking practices and requirements, HSBC banking is years behind its competitors.

9. Has not worked since they tried "added an extra layer of security to protect your account" changing from a password to "more secure" six digit pin.

10. The different applications used over the last 5 years will be the reason I am likely to never come back to HSBC.I had given HSBC 1 Star before.

11. Would be good to see the details of the loan like that in the desktop version without opening the statement.I gave the app a 1 star rating about a year ago.

1. Fix HSBC Australia Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart HSBC Australia: Restarting the app will resolve most errors.
2. Update the HSBC Australia App. Here is how:
   1. On Android goto PlayStore » Search for "HSBC Australia" » Open HSBC Australia » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HSBC Australia » click "UPDATE".
3. Clear HSBC Australia app cache: Clearing cached data will force your app to retrieve the latest data directly from HSBC Australia servers.
   1. On Android, goto Settings » Apps » Select "HSBC Australia" » click Storage » click "Clear Cache".
4. Check HSBC Australia app permissions. If any of these permissions required to use your device's features are disenabled, HSBC Australia might not work.
5. Uninstall and reinstall HSBC Australia. If nothing else has worked, completely uninstall HSBC Australia then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing HSBC Australia not working

2. Fix HSBC Australia Server issues & Internet Connection

1. Check network connection: An unstable Internet will make HSBC Australia be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to HSBC Australia not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, HSBC Australia may not be able to connect to the Internet when running in the background.