Published by HSBC on Aug 14, 2024

Report an issue with HSBC Armenia.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with HSBC Armenia?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of HSBC to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About HSBC Armenia

1. The HSBC Armenia app has been specially built for our customers*, with reliability at the heart of its design. • Make transfers between own accounts, to other accounts in HSBC Bank Armenia.

2. Download the new HSBC Armenia app today to enjoy the freedom of banking on the go!

3. This App is provided by HSBC Bank Armenia CJSC for the use of existing customers of HSBC Armenia.

4. HSBC Armenia is authorised and regulated in Republic of Armenia by the Central Bank of Armenia.

5. If you are outside of Armenia, we may not be authorised to offer or provide you with the products and services available through this App in the country or region you are located or resident in.

6. The products and services represented within this App are intended for Armenia customers.

7. Please do not download this App if you are not an existing customer of HSBC Armenia*.

8. To Log on to this app you must be an HSBC Personal Online Banking customer. Already a customer?

9. This App is designed for use in the Republic of Armenia.

10. Log on with your existing online banking details.

11. This App is not intended for distribution, download or use by any person in any jurisdiction, country or region where the distribution, download or use of this material is restricted and would not be permitted by law or regulation.

HSBC Armenia Customer Insights

1. Also, on transfer page, the References field doesn't allow to write multiline and relatively long (detailed) texts.easy and fast, but no transaction history.The decision to enforce the use of soft tokens and remove the hardware token without an option to keep it - is pretty much in line with the bank's marasmic policy enforcement line.This is the most uncomfortable mobile banking ever.

2. Even the worst banks in Armenia have much better mobile banking apps.I'm getting the "Enter your 6-digit PIN" page with "Session expired" message continuously and I can't use the app even after several times correct PIN value is filled.

3. Cache cleaning, reinstalling - nothing helps!Could you add an opportunity to message to the service center, as during the pandemic it's almost impossible to have things clarified via telephone.

4. Nearly all mobile app of RA banks has possibilities to pay utilities, transfer to another bank, to be integrated to apple pay, or simply NFC pay by itself and so on.

5. That would be much appreciated.Useless. Worst banking app ever The only feature you can use to change your amount between your cards.

6. For now I would rate the app 3 stars, but in case of updates I will raise the grade.The 5th missing star is because of the lack of functionalities.

7. I would suggest introducing new features: for example making possible transfering funds to new beneficiaries.

8. Pure application.Doesn't even open on my new device.

9. 3 years and i did not notice any change on the app....Useless app.

10. Especially, one can't transfer money to a new recipient.

11. No bugs have been noticed in 1 year.

Steps to Troubleshoot & Fix HSBC Armenia Issues

1. Fix HSBC Armenia Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart HSBC Armenia: Restarting the app will resolve most errors.
  2. Update the HSBC Armenia App. Here is how:
    1. On Android goto PlayStore » Search for "HSBC Armenia" » Open HSBC Armenia » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HSBC Armenia » click "UPDATE".
  3. Clear HSBC Armenia app cache: Clearing cached data will force your app to retrieve the latest data directly from HSBC Armenia servers.
    1. On Android, goto Settings » Apps » Select "HSBC Armenia" » click Storage » click "Clear Cache".
  4. Check HSBC Armenia app permissions. If any of these permissions required to use your device's features are disenabled, HSBC Armenia might not work.
  5. Uninstall and reinstall HSBC Armenia. If nothing else has worked, completely uninstall HSBC Armenia then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing HSBC Armenia not working


2. Fix HSBC Armenia Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make HSBC Armenia be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to HSBC Armenia not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, HSBC Armenia may not be able to connect to the Internet when running in the background.

Reported Issues