Published by HSBC on Sep 27, 2023

Report an issue with HSBC Malta.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly


Why should I report an Issue with HSBC Malta?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of HSBC to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About HSBC Malta

1. Download the new HSBC Malta App today to enjoy the freedom of banking on the go! * Important note: This App is designed for use in Malta.

2. This App is provided by HSBC Bank Malta p. l. c. (HSBC Malta) for the use of existing customers of HSBC Malta.

3. Please do not download this App if you are not an existing customer of HSBC Malta.

4. If you are outside of Malta, we may not be authorised to offer or provide you with the products and services available through this App in the country or region you are located or resident in.

5. The HSBC Malta app has been specially built for our customers*, with reliability at the heart of its design.

6. To Log on to this app you must be an HSBC Personal Internet Banking customer. Already a customer?

7. This App is not intended for distribution, download or use by any person in any jurisdiction or country where the distribution, download or use of this material is restricted and would not be permitted by law or regulation.

8. Registered in Malta number C3177.

9. The products and services represented within this App are intended for Maltese customers.

10. Registered Office: 116, Archbishop Street, Valletta VLT 1444, Malta. HSBC Bank Malta p. l. c. is regulated and licensed to carry out the business of banking in terms of the Banking Act (Cap. 371 of the Laws of Malta) by the Malta Financial Services Authority.

HSBC Malta Customer Insights

1. The tools offered as a mobile app are enough to carry out most of the typical online banking transactions.App is better than it used to be but, Malta's online and mobile banking is severely lacking, you can make bill payments from the app and the IBAN number system just makes it complicated, you can't view statements ,you have to log to the main web to add all your accounts so that they are visible on the app.

2. Makes it so cheap and ... Finally I managed to download the old version and I hope HSBC will keep it since it is working ok.The app improved over time, but honestly, you have to do way better if you want to keep up with Revolut and other guys.

3. I want meaningful analytics.Rated 1 star because it caused me a bunch of unrelated problems in the past like getting locked out, verification not working, funds not showing etc but today was really too much.

4. Thanks to the new "authentication" process I can't even top up revoult cards or other platforms that require top ups as the app keeps crashing!! I suggest you fire whoever came out with this app as cleary they are better off doing something else.

5. HSBC definitely needs an upgrade in order to keep up with their competitors.A total failure and an excuse of an app.

6. You can't view your statements, block or unblock cards , view your pin ect.. this just some feedback to improve the system.Months with the same bug.

7. Of course I uninstalled the old one, so now for a simple balance check I have to go to the main website.

8. You need to register for internet banking which needed a customer number... which is usually found on a statement.

9. No fingerprint unlock, transfers still require full bank account details, zero "extras" like split-bill etc.

10. HSBC needs to step up the features for this to be any real use in today's world.Useless app.

11. So dissappointed with your service.I used to love this app but the internal transfer feature stopped working.

Steps to Troubleshoot & Fix HSBC Malta Issues

1. Fix HSBC Malta Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart HSBC Malta: Restarting the app will resolve most errors.
  2. Update the HSBC Malta App. Here is how:
    1. On Android goto PlayStore » Search for "HSBC Malta" » Open HSBC Malta » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HSBC Malta » click "UPDATE".
  3. Clear HSBC Malta app cache: Clearing cached data will force your app to retrieve the latest data directly from HSBC Malta servers.
    1. On Android, goto Settings » Apps » Select "HSBC Malta" » click Storage » click "Clear Cache".
  4. Check HSBC Malta app permissions. If any of these permissions required to use your device's features are disenabled, HSBC Malta might not work.
  5. Uninstall and reinstall HSBC Malta. If nothing else has worked, completely uninstall HSBC Malta then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing HSBC Malta not working


2. Fix HSBC Malta Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make HSBC Malta be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to HSBC Malta not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, HSBC Malta may not be able to connect to the Internet when running in the background.

Reported Issues