Contact HSBC Turkiye Customer Service

Why should I report an Issue with HSBC Turkiye?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of HSBC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Session data which are automatically collected and transferred during the operation of the application (IP address, version of the operating system, brand and model of the device, access time to the application), the data regarding geolocation of the user's device (geolocation data using GPS data, nearest Wi-Fi access points and mobile networks), the data regarding call history and installed apps on the user’s device (application name, application version, device identifier) are processed by HSBC Bank A. Ş. within the scope of legitimate interest of our Bank and fulfillment of its legal obligations for the purpose of detecting unusual, fraudulent transactions within the scope of electronic banking services and taking action in order to prevent them.

2. The products and services represented within this App are intended for HSBC Turkey customers.

3. Designed especially for our HSBC Turkey customers, the app has been rebuilt with an improved transaction set and design.

4. HSBC Turkey is authorised and regulated in Turkey by BRA (Banking Regulation and Supervision Agency of Turkey).

5. This App is designed for use in HSBC Bank Turkey (HSBC Turkey).

6. If you are outside of Turkey, we may not be authorised to offer or provide you with the products and services available through this App in the country or region you are located or resident in.

7. Welcome to the new HSBC Turkey Mobile Banking App.

8. Please do not download this App if you are not an existing customer of HSBC Turkey.

9. This App is provided by HSBC Turkey for the use of existing customers of HSBC Turkey.

10. You can access your credit card information and can adjust your credit card security settings in addition to cash advance and virtual credit card transactions.

11. You can do Current and Time Deposit Account transactions, Money Transfers, Investment and Stock Transactions.

1. And although I was promised that there is no fee for such transfers between two Premier accounts, there always is a fee.It was working fine and all in a sudden I cannot input my password! No matter how many times I reinstall and update my phoneApp keeps crashing, and does not provide international support.I have trouble logging on, it does not recognise my password and sends me messages in Turkish even though I'm using English ,I have just updated this app (01/06/21) which I love and is a lifeline for me and now it is not working at all.

2. Terrible! Confusing! Illogical! Messy! All the different names for passwords, secure keys, digital keys, user names, ID, Instant User....none of them match on the app and on thw internet & when using internet you need the phone app!! Constantly getting blocked and logged out because none of the passwords or digital keys connect.

3. I have a new phone & now cannot access either internet or app as the secure key is stuck on old phone! I have currently spent more than 2 hours trying to access accountTerrible.

4. The worst and most frustrating of the 6 HSBC apps that I have 😡Difficult to get through the stages required to transfer money from HSBC in one country to HSBC in another country.

5. Having to do this in internet banking just makes it difficultCould offer more options.

6. Could be improvedZERO STARS Useless app, transaction signing code NEVER works.

7. English option works without problem.

8. Only useful for checking your balance or tranferring between accounts.

9. Cant transfer to someone else you have to call branch.

10. Cant see details of iban or bic or address on statement.

11. When you live in another country it can be expensive.

1. Fix HSBC Turkiye Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart HSBC Turkiye: Restarting the app will resolve most errors.
2. Update the HSBC Turkiye App. Here is how:
   1. On Android goto PlayStore » Search for "HSBC Turkiye" » Open HSBC Turkiye » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HSBC Turkiye » click "UPDATE".
3. Clear HSBC Turkiye app cache: Clearing cached data will force your app to retrieve the latest data directly from HSBC Turkiye servers.
   1. On Android, goto Settings » Apps » Select "HSBC Turkiye" » click Storage » click "Clear Cache".
4. Check HSBC Turkiye app permissions. If any of these permissions required to use your device's features are disenabled, HSBC Turkiye might not work.
5. Uninstall and reinstall HSBC Turkiye. If nothing else has worked, completely uninstall HSBC Turkiye then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing HSBC Turkiye not working

2. Fix HSBC Turkiye Server issues & Internet Connection

1. Check network connection: An unstable Internet will make HSBC Turkiye be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to HSBC Turkiye not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, HSBC Turkiye may not be able to connect to the Internet when running in the background.