Published by HSBC on Nov 6, 2024

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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with HSBC India?



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Why chat with our AI HSBC India Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of HSBC India.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. I have only one suggestion....kindly make it simple....Basic services are avilable and no rewards history, provide scan and pay via credit card also it is very useful and easy to spend on merchants some credit card apps are providing scan and pay option bill payments kindly see this accordinglythere's a laundry list of problems 1.

2. On top it, the transaction history doesn't reflect the debit card transaction instantly, takes entire day to reflect that.Very bad experience about mobile application as well as with HSBC banking services.

3. Instead in app itself if you can provide a method to redirect that makes things easy (very very outdated, thing out of box).I regret signing up for an HSBC bank account and downloading this app only adds to my frustration.

4. Pls include credit card bill payment option in the app itself for all those customers who have just hsbc credit card.Worse app ever.

5. One fine day your records of credit card as well as debit card gets disappeared from mobile application.

6. My credit card account is not displaying after new update.

7. You lost access to your credit as well as debit cards cause of application bugs.

8. Sadly their on-call support is equally painful and doesn't recognise the number registered with bank.Sometimes transactions do not reflect in app even after two days.

9. First of all, it's very minimal and lacks to provide alot of functionalities that other banking apps provide.

10. So your only option is to call the customer support to get the account unlocked.

11. I had attempted to register 10 times already, and this application keeps throwing error forcing me to restart the entire process again and again.

Steps to Troubleshoot & Fix HSBC India Issues

1. Fix HSBC India Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart HSBC India: Restarting the app will resolve most errors.
  2. Update the HSBC India App. Here is how:
    1. On Android goto PlayStore » Search for "HSBC India" » Open HSBC India » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HSBC India » click "UPDATE".
  3. Clear HSBC India app cache: Clearing cached data will force your app to retrieve the latest data directly from HSBC India servers.
    1. On Android, goto Settings » Apps » Select "HSBC India" » click Storage » click "Clear Cache".
  4. Check HSBC India app permissions. If any of these permissions required to use your device's features are disenabled, HSBC India might not work.
  5. Uninstall and reinstall HSBC India. If nothing else has worked, completely uninstall HSBC India then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing HSBC India not working


2. Fix HSBC India Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make HSBC India be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to HSBC India not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, HSBC India may not be able to connect to the Internet when running in the background.

Reported Issues

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