Contact T- Customer Service

Why should I report an Issue with T-Mobile MONEY: Better Banking?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of T-Mobile USA to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The location, availability, and hours of operation of Allpoint® ATMs may vary by merchant and is subject to change. ⁺Subject to description and timing of the employer payroll-based direct deposit. *How APY works: Checking account customers earn 4. 00% annual percentage yield (APY) on balances up to and including $3,000 in your Checking account per month when: 1) you are enrolled in a qualifying T-Mobile or Metro plan; 2) you have registered for perks with your T-Mobile ID; and 3) at least 10 qualifying transactions have posted to your Checking account before the last business day of the month.

2. Plus, qualifying customers who register for perks and make at least 10 qualifying transactions per month can earn 4. 00% APY* on checking account balances up to $3,000 and 2. 50% APY after that.

3. Accounts provided by Customers Bank, Member FDIC. All Rights Reserved. Everyone earns 2. 50% Annual Percentage Yield (APY)* on all checking and savings account balances.

4. Get your paycheck early with direct deposit* and withdraw cash at 55k+ no-fee Allpoint® ATMs. • No account or overdraft fees. No minimum balances. • Enjoy exclusive offers on dining, select travel, and more! • Bilingual support 365 days/year.

5. Customers who do not qualify for the 4. 00% APY will earn 2. 50% APY on all Checking account balances for any month(s) in which they don’t meet the requirements listed above.

6. The first time you fund your account, as an added value, you’ll receive 4. 00% APY on balances up to/including $3,000 in the statement cycle in which you make your first deposit of greater than $1, as well as in the cycle that follows that deposit provided all other requirements are met.

7. You must have a T-Mobile MONEY Checking account that is in good standing and funded to open any type of Savings account.

8. Savings/Shared Savings account customers earn 2. 50% APY on all account balances per month.

9. T-Mobile MONEY puts you & your money first, with no account or overdraft fees, high-yield interest & exclusive partner offers.

10. Balances above $3,000 in the Checking account earn 2. 50% APY.

11. Qualifying transactions posting on/after the last business day of the month count toward the next month’s qualifying transactions.

1. Obtaining a checking account that is covered by FDIC was difficult but I've been able to use this to pay off my negative balance with my credit union, pay bills, make transfers and even send personal checks through their bill pay service.

2. Also the ability to sort/search/filter account activity would make it better as a primary banking app.It's been easy to use thus far and has been a great second chance account after being less than responsible with my previous financial institution.

3. I guess it can be a positive but it is annoying to be blocked when you need to be in a hurry.The app itself gets a 4-star rating for simplicity and ease of navigation but the account is where the problem lies.

4. I'm just sad I can't open a second checking account with them.Updating my review to reflect the recent change to the requirements to keep the 4% interest rate.

5. This account doesn't show up on any credit reports nor is it compatible with any of the apps that let you track all of your accounts in 1 place like Dave, Credit Karma or any others.

6. I virtually never any problems with apps on my phone!!! I have to access the account from my laptop insteadSuper Laggy and not intuitive.

7. It's overly complicated for a banking app and it's the biggest pain using this account.As a loyal customer, I've enjoyed T-Mobile's progress over the last several years.

8. However, it has been nearly a month now and my account still has not been set up and I cannot access the app due to a connection issue.

9. The problem is when I need to know what is on the account, it takes a long time.5 stars for the account itself, 2 stars for the app.

10. I have all my settings set to where i get a push notifications for EVERYTHING, yet i get none.. Otherwise its easy to use, and great."SUCKS!!!" ...I'm assuming everyone gets the two-step verification process.

11. Like some others, I'm still not getting push and email notifications for spending, even though I've doubled checked that the settings are on and my phone permissions are set.

1. Fix T- Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart T-: Restarting the app will resolve most errors.
2. Update the T- App. Here is how:
   1. On Android goto PlayStore » Search for "T-" » Open T-Mobile MONEY: Better Banking » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for T- » click "UPDATE".
3. Clear T-Mobile MONEY: Better Banking app cache: Clearing cached data will force your app to retrieve the latest data directly from T- servers.
   1. On Android, goto Settings » Apps » Select "T-Mobile MONEY: Better Banking" » click Storage » click "Clear Cache".
4. Check T- app permissions. If any of these permissions required to use your device's features are disenabled, T- might not work.
5. Uninstall and reinstall T-. If nothing else has worked, completely uninstall T- then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing T- not working

2. Fix T- Server issues & Internet Connection

1. Check network connection: An unstable Internet will make T- be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to T- not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, T- may not be able to connect to the Internet when running in the background.