Contact T- Customer Service

Why should I report an Issue with T-Mobile DIGITS?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of T-Mobile USA to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. T-Mobile DIGITS is an application that grants T-Mobile customers the power to leverage your phone number on all your devices, including your smartphone, tablet, laptop and desktop computers, plus wearable devices.

2. DIGITS also empowers T-Mobile customers to utilize up to five phone numbers on a single device so that you can receive calls from work, home, and more, all in one place.

1. Thinking of uninstalling and just configure a basic call forwarding to my work phone and using Google messages on my PC for sending/receive sms texts.

2. I just don't know I have a message... Not good for business Update .. the app doesn't list missed calls at all... If I answer a call it doesn't show in the calls log at all.

3. Sometimes the app doesn't work, calls dont ring, calls drop, etc.

4. When using the app for a phone call, the display stays on and omid your ear touches the screen, it hangs up on your customer.

5. Customers tell me that their call goes to voice mail most of the time even though I'm in good cell service and available for a call.

6. The app doesnt allow copy paste of a phone number and it's not easy to add a new contact.I've had this app for around two years, on different devices and loved it up until the last few months.

7. It was wonky in the past but now my main phone doesn't even ring and it goes straight to voice mail.

8. I'm bummed because it's potentially a perfect way to keep a work number on my personal cell phone.

9. I've been on the phone with the techs numerous times trying to resolve the issues w/o success.I can't even believe this is an official t-mobile app.

10. Call and texts are inconsistent, with very few coming thru in real time.

11. Bugs all over the place (the call log literally doesn't record every inbound call).

1. Fix T- Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart T-: Restarting the app will resolve most errors.
2. Update the T- App. Here is how:
   1. On Android goto PlayStore » Search for "T-" » Open T-Mobile DIGITS » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for T- » click "UPDATE".
3. Clear T-Mobile DIGITS app cache: Clearing cached data will force your app to retrieve the latest data directly from T- servers.
   1. On Android, goto Settings » Apps » Select "T-Mobile DIGITS" » click Storage » click "Clear Cache".
4. Check T- app permissions. If any of these permissions required to use your device's features are disenabled, T- might not work.
5. Uninstall and reinstall T-. If nothing else has worked, completely uninstall T- then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing T- not working

2. Fix T- Server issues & Internet Connection

1. Check network connection: An unstable Internet will make T- be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to T- not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, T- may not be able to connect to the Internet when running in the background.