Contact Customer Service

Why should I report an Issue with Mobile Bitcoin Wallet?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Qcan.com to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. If it survives the next 20-50 years with friendly updates, then it's almost the bestI have done withdrawals for the past 2 days but i can not find the coins in my account.i believe its a simple problem and i will be grateful if they can fix it fast i got some transactions to makeQcan wallet is the best wallet it's simple and easy to use thank you QCANim so disappointed that i lost my bitcoin in this wallet.

2. Its against there own rules.There was a mishap with .y funds and the support team fixed the problem by refunding my cash and were quickly responsive on emails...a bad start but great finish and i thank u guys for rectifying this mishap...great loyal app i must have to sayIt's simple to use.

3. Great app and excellent support staff.I made a withdrawal into my other btc wallet but the payment has not been completed yet since 12/16/20 exactly at 14:08pm.

4. Thanks to the Qcan support for submitting my request to the bitcoin network.Its minimum withdrawl limit is 0.00005 btc but when i tried to withdraw this amount an unexpected error is there all the time.

5. Definitely Qcan is the best bitcoin wallet app and my favourite wallet app, i suggest to everyone to use.

6. I had a problem with my account , the support explained something i overlook but now i got it.

7. I DO NOT RECOMMEND THIS APP.Its not private wallet if mobile number required.

8. I reinstalled the app in my another cellphone and successfully restored my account using my Qcan key.

9. Thank you so much support.

10. I have been waiting all day for the transfer to get completed but it's not happening.

11. I asked for help and i got reply that its very small amount and this widhdraw is not possible.

1. Fix Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart : Restarting the app will resolve most errors.
2. Update the App. Here is how:
   1. On Android goto PlayStore » Search for "" » Open Mobile Bitcoin Wallet » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for » click "UPDATE".
3. Clear Mobile Bitcoin Wallet app cache: Clearing cached data will force your app to retrieve the latest data directly from servers.
   1. On Android, goto Settings » Apps » Select "Mobile Bitcoin Wallet" » click Storage » click "Clear Cache".
4. Check app permissions. If any of these permissions required to use your device's features are disenabled, might not work.
5. Uninstall and reinstall . If nothing else has worked, completely uninstall then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing not working

2. Fix Server issues & Internet Connection

1. Check network connection: An unstable Internet will make be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, may not be able to connect to the Internet when running in the background.