Contact Coins Customer Service

Why should I report an Issue with Coins – Buy Bitcoin, Crypto?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Coins Asia to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Coins is the No. 1 crypto wallet that allows users to buy digital assets.

2. We are the first ever cryptocurrency company in Asia to hold both Virtual Currency and Electronic Money Issue licenses from a central bank.

3. You can easily add funds to your Coins Wallet via a variety of international and local payment methods.

4. You can enjoy easy access to crypto spot trading pairs — from fiat-crypto or crypto-to-crypto.

5. Sign up now, get verified and start your crypto journey with Coins!

6. Coins offers a secure multi-cryptocurrency mobile wallet.

7. Top up fiat to buy crypto via bank transfer and local e-wallets.

8. Speak to our customer support in English, Thai, Tagalog and we will make sure your queries are dealt professionally and efficiently.

9. You can set price alerts with a single tap to stay up to date on the latest prices and trends.

10. We’re always here to help, whether you’re a longtime user or just getting started.

11. We have launched more than 20+ currencies in the Philippines and BTC in Thailand and many more to launch.

1. No more.Never thought there were already a lot of changes in this app, it's not already a typical wallet where there's a lot of features like the conversion of crypto to local currency., it now focuses more on cryptos which makes me kind of disappointed...transaction history not available too and you need to ask for it.

2. Hopefully, the old version of coins will be restored.After the update I'm losing patience with the time it takes to receive the SMS code.

3. After 2 weeks and 2 follow-up emails I still have not received a response.Been a coins user for how many years but I no longer use it since the new update.

4. We will be switching to maya for eloading and bills payment transactions.I turned on the 2fa using microsoft authenticator then I had to reformat my phone.

5. I've been using coins to load prepaid mobiles and now I have to individually type each number.

6. It's no longer user friendly and everytime I'll buy load, need to type the numbers manually and need to reload again & again until it will be processed sucessfully.

7. FAR too difficult! And with this latest release I can't login even AFTER I've jumped through all their hurdles (again, for at least the second time in a month).

8. I tried setting up a new authenticator using web log in but it only works for the web log in and not the app I've sent an email to the support team.

9. They also remove direct load and replaced it with expensive, not so worth, promos that looks like a scam if you compare it to other decent promos.

10. I hope you return the app to its older version, the more useful one.Terrible update.

11. It would be better if you could put a document how to use the latest version on your app so we can just check the changes and navigate it easily.Overall a good app.

1. Fix Coins Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Coins: Restarting the app will resolve most errors.
2. Update the Coins App. Here is how:
   1. On Android goto PlayStore » Search for "Coins" » Open Coins – Buy Bitcoin, Crypto » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Coins » click "UPDATE".
3. Clear Coins – Buy Bitcoin, Crypto app cache: Clearing cached data will force your app to retrieve the latest data directly from Coins servers.
   1. On Android, goto Settings » Apps » Select "Coins – Buy Bitcoin, Crypto" » click Storage » click "Clear Cache".
4. Check Coins app permissions. If any of these permissions required to use your device's features are disenabled, Coins might not work.
5. Uninstall and reinstall Coins. If nothing else has worked, completely uninstall Coins then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Coins not working

2. Fix Coins Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Coins be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Coins not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Coins may not be able to connect to the Internet when running in the background.