Contact Luno Customer Service

Why chat with our AI Luno Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Luno.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. But, a recent issue where we can't deposit or withdraw money on Luno due to the fact that Stanbic Bank no longer offers crypto-services is an obstacle already.

2. If you google the price of, for example XRP, it is almost a total of R0.50 difference and the purchasing of the value of the coin changes from that witch is displayed and at the checkout when you actually purchase the coin.

3. So please, we kindly request that you consider adding more affordable payment methods such as Chipper Cash, Eversend,etc for fast DP & WITHD💯.Almost Good.

4. Luno will lock your account without prior warning.

5. Despite other bad ratings and feedbacks from other users, I have consistently enjoyed their services on a daily basis.

6. Especially the newer 1s with lower prices, so we can buy early.their prices are total lies.

7. There's a lengthy process to go through to get it unlocked, one I've busy with for 2 days now and still not resolved, I'm doubting it will ever get resolved.

8. But even worse, they won't notify you when they lock it, and they'll happily let you deposit into your account.

9. As a beginner I find it easy to navigate and understand.

10. Additionally, they charge a 2% transaction fee, both buying and selling.

11. Really dissatisfiedEver since I signed up on Luno, I have never had a bad experience with them.

1. Fix Luno Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Luno: Restarting the app will resolve most errors.
2. Update the Luno App. Here is how:
   1. On Android goto PlayStore » Search for "Luno" » Open Luno: Buy Bitcoin & Crypto » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Luno » click "UPDATE".
3. Clear Luno: Buy Bitcoin & Crypto app cache: Clearing cached data will force your app to retrieve the latest data directly from Luno servers.
   1. On Android, goto Settings » Apps » Select "Luno: Buy Bitcoin & Crypto" » click Storage » click "Clear Cache".
4. Check Luno app permissions. If any of these permissions required to use your device's features are disenabled, Luno might not work.
5. Uninstall and reinstall Luno. If nothing else has worked, completely uninstall Luno then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Luno not working

2. Fix Luno Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Luno be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Luno not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Luno may not be able to connect to the Internet when running in the background.