Contact Luno Customer Service

Why should I report an Issue with Luno: Buy Bitcoin & Crypto?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Luno to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Established in 2013 and used by millions of customers worldwide, Luno is your crypto investment platform for buying, trading, storing and exploring cryptocurrencies including: Bitcoin (BTC), Ethereum (ETH), USD Coin (USDC), Solana (SOL), Avalanche (AVAX), Cardano (ADA), Polygon (MATIC), Polkadot (DOT) and more.

2. We vet all cryptocurrencies against Luno's internal due diligence standards before making them available, and provide straightforward information to help you understand the risks so you can build and execute an investment strategy that’s right for you.

3. Our transparent approach includes vetting all cryptocurrencies and features against strict due diligence standards, as well as providing you with straightforward information to understand the risks and benefits of crypto investment.

4. Luno aims to be one of the most compliant crypto investment platforms in the world.

5. Luno is committed to being one of the most compliant crypto investment platforms globally.

6. Real-time Market Data and Price Alerts: Stay ahead of the crypto market with Luno's real-time market data and price alerts.

7. Download Luno today and join millions of users worldwide in the journey of cryptocurrency investment.

8. At Luno, we are dedicated to empowering users to invest safely and responsibly in the world of digital assets.

9. Advanced Crypto Trading Exchange: Trade with Luno's advanced exchange.

10. Luno stores all crypto on a 1:1 basis and we release regular independently-audited proof of reserves.

11. Buy and sell a range of cryptocurrencies: Luno enables buying, selling, and storing of cryptocurrencies.

1. But, a recent issue where we can't deposit or withdraw money on Luno due to the fact that Stanbic Bank no longer offers crypto-services is an obstacle already.

2. If you google the price of, for example XRP, it is almost a total of R0.50 difference and the purchasing of the value of the coin changes from that witch is displayed and at the checkout when you actually purchase the coin.

3. So please, we kindly request that you consider adding more affordable payment methods such as Chipper Cash, Eversend,etc for fast DP & WITHD💯.Almost Good.

4. Luno will lock your account without prior warning.

5. Despite other bad ratings and feedbacks from other users, I have consistently enjoyed their services on a daily basis.

6. Especially the newer 1s with lower prices, so we can buy early.their prices are total lies.

7. There's a lengthy process to go through to get it unlocked, one I've busy with for 2 days now and still not resolved, I'm doubting it will ever get resolved.

8. But even worse, they won't notify you when they lock it, and they'll happily let you deposit into your account.

9. As a beginner I find it easy to navigate and understand.

10. Additionally, they charge a 2% transaction fee, both buying and selling.

11. Really dissatisfiedEver since I signed up on Luno, I have never had a bad experience with them.

1. Fix Luno Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Luno: Restarting the app will resolve most errors.
2. Update the Luno App. Here is how:
   1. On Android goto PlayStore » Search for "Luno" » Open Luno: Buy Bitcoin & Crypto » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Luno » click "UPDATE".
3. Clear Luno: Buy Bitcoin & Crypto app cache: Clearing cached data will force your app to retrieve the latest data directly from Luno servers.
   1. On Android, goto Settings » Apps » Select "Luno: Buy Bitcoin & Crypto" » click Storage » click "Clear Cache".
4. Check Luno app permissions. If any of these permissions required to use your device's features are disenabled, Luno might not work.
5. Uninstall and reinstall Luno. If nothing else has worked, completely uninstall Luno then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Luno not working

2. Fix Luno Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Luno be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Luno not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Luno may not be able to connect to the Internet when running in the background.