Published by Luno on Apr 9, 2024

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Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Luno - BTC & Crypto Investing?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Luno to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Luno - BTC & Crypto Investing image 1 contact Luno - BTC & Crypto Investing image 2

About Luno - BTC & Crypto Investing

1. Invest with Luno: Your Easy and Secure Crypto Investment Platform for Buying, Trading, Storing, Exploring, and Earning Cryptocurrencies like Bitcoin (BTC), Ethereum (ETH) and more.

2. With features like instant buy and sell, price alerts, and real-time market data, Luno makes it easy to stay ahead in the crypto market.

3. Whether you're a beginner in the world of Bitcoin or an experienced cryptocurrency trader, Luno provides a trusted platform for fast and secure transactions.

4. Luno prioritizes the security of your cryptocurrency assets, providing a reliable platform for buying, storing, and exploring digital currencies.

5. With Luno, you can buy, sell, and store cryptocurrencies like Bitcoin (BTC) and Ethereum (ETH) with ease, even if you have no prior experience.

6. Stay informed about the latest market movements with Luno's price alerts and advanced charting tools.

7. Keep up with the latest developments in the crypto world with Luno's news alerts.

8. Stake your Ethereum (ETH) with Luno and earn passive income securely.

9. Join over 12 million customers in 40+ countries who trust Luno for their cryptocurrency needs.

10. Our platform simplifies the trading journey, whether you're making your first Bitcoin purchase or executing advanced trading strategies.

11. Luno Group Holdings Limited, 3rd Floor 86-90 Paul Street, London, United Kingdom, EC2A 4NE.

Luno Customer Insights

1. But, a recent issue where we can't deposit or withdraw money on Luno due to the fact that Stanbic Bank no longer offers crypto-services is an obstacle already.

2. If you google the price of, for example XRP, it is almost a total of R0.50 difference and the purchasing of the value of the coin changes from that witch is displayed and at the checkout when you actually purchase the coin.

3. So please, we kindly request that you consider adding more affordable payment methods such as Chipper Cash, Eversend,etc for fast DP & WITHD💯.Almost Good.

4. Luno will lock your account without prior warning.

5. Despite other bad ratings and feedbacks from other users, I have consistently enjoyed their services on a daily basis.

6. Especially the newer 1s with lower prices, so we can buy early.their prices are total lies.

7. There's a lengthy process to go through to get it unlocked, one I've busy with for 2 days now and still not resolved, I'm doubting it will ever get resolved.

8. But even worse, they won't notify you when they lock it, and they'll happily let you deposit into your account.

9. As a beginner I find it easy to navigate and understand.

10. Additionally, they charge a 2% transaction fee, both buying and selling.

11. Really dissatisfiedEver since I signed up on Luno, I have never had a bad experience with them.

Steps to Troubleshoot & Fix Luno Issues

1. Fix Luno Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Luno: Restarting the app will resolve most errors.
  2. Update the Luno App. Here is how:
    1. On Android goto PlayStore » Search for "Luno" » Open Luno - BTC & Crypto Investing » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Luno » click "UPDATE".
  3. Clear Luno - BTC & Crypto Investing app cache: Clearing cached data will force your app to retrieve the latest data directly from Luno servers.
    1. On Android, goto Settings » Apps » Select "Luno - BTC & Crypto Investing" » click Storage » click "Clear Cache".
  4. Check Luno app permissions. If any of these permissions required to use your device's features are disenabled, Luno might not work.
  5. Uninstall and reinstall Luno. If nothing else has worked, completely uninstall Luno then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Luno not working


2. Fix Luno Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Luno be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Luno not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Luno may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Hi. I just sent 7,000 NGN worth of btc to my Roqqu wallet an hour and 30 minutes ago and it hasn’t been received but it has been confirmed on my Luno account that it has been sent but it hasn’t come. Please help

    — by Ayaks 2 years ago

  • I have been waiting for my my identity information to be verified. Its taken over 2 weeks and no new updates. My wife cleared hers in less than a day. Please help

    — by Hilmi Lockman 3 years ago

  • Hello, please the 21 ripple am sending to rHxsZo42NrTq1hC9dcnS8KAuvc8LrNdbpn have been pending since
    22 February 2021. How can it reach the recipient or be returned

    — by Victor 3 years ago