Published by Citibank Vietnam on Nov 3, 2023

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Why should I report an Issue with Citi Mobile?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Citibank Vietnam to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Citi Mobile

1. We’re constantly improving our mobile experience to offer you a more personalised, easy and intuitive banking experience that keeps you on top of your finances.

2. Disclaimer: The use of this Citibank VN Mobile app is for the customers of Citibank, N. A. , - Ho Chi Minh City Branch and Hanoi Branch (Citibank VN) only.

3. Our goal is to create the best mobile banking experience, and we’ve only just begun.

4. Look out for even more improvements coming your way in the next few months.

5. Content provided via this Citibank VN Mobile app is not specifically created for any territory other than where Citibank Vietnam operates/is licensed to operate.

Citi Customer Insights

1. This app adds hassels !!! Why the hell do i need to change the bloody password every 6 month ? & very old the previous passwords cannot be reused ? So over the years there will be tons of this complicated password to remember ? What a load of craps !!! Stop using this app to save all the hassels !!! Basically Stupid app !!!lm a new customer.

2. I can not believe an international bank can be like that.The app checked my identity with an sms and asked me to change my password, and then was unable to process it! Just said Error.

3. Thank you.hard to navigate and make transaction due to poor UX/UIFew breaking bugs on android: does not enable finger print authentication even though I already turned it on.

4. It does not provide sufficent information such as where and how the amount charged for.Lag, cannot exit on 'return' button.

5. Terrible experience.This app is horrible, have tried to set up for a week, installing app is no problem but can not log in, " site is experiencing technical difficulties please try again later" no matter how I try.

6. I do everything with my Samsung Note 8 (it does everything a computer can) and have never had a problem with any other site.

7. The password length was set to 14 characters, so app said that's wrong password if user owned the long pw.

8. Try later.... No support available... Tried multiple times but still getting the error.This app is super bad and difficult to use and always lag.

9. I hope your card is better than your app!the worst service ever while Citibank auto-extended and changed my account number.

10. Its just very bad.I share the same opinion with other users who cannot access this app.

11. Even you don't forget the password, this app still requires you to 'forget password'.

Steps to Troubleshoot & Fix Citi Issues

1. Fix Citi Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Citi: Restarting the app will resolve most errors.
  2. Update the Citi App. Here is how:
    1. On Android goto PlayStore » Search for "Citi" » Open Citi Mobile » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Citi » click "UPDATE".
  3. Clear Citi Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from Citi servers.
    1. On Android, goto Settings » Apps » Select "Citi Mobile" » click Storage » click "Clear Cache".
  4. Check Citi app permissions. If any of these permissions required to use your device's features are disenabled, Citi might not work.
  5. Uninstall and reinstall Citi. If nothing else has worked, completely uninstall Citi then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Citi not working


2. Fix Citi Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Citi be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Citi not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Citi may not be able to connect to the Internet when running in the background.

Reported Issues