Contact Buy and Sell Gold & Silver Customer Service

Why should I report an Issue with Buy and Sell Gold & Silver?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of BullionVault (Galmarley Ltd.) to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Edit the markets to see only those of interest to you. + Choose language settings from English, French, German, Italian, Polish, Spanish, Japanese and Chinese. + Use the app alongside our online tools like the BullionVault Cost Calculator to calculate purchase, storage and sale costs. + Choose to view gold and silver prices and palladium and platinum prices in troy ounces or kilograms. + Free silver and cash to try trading on BullionVault, yours to keep when you deposit and validate within 3-months of opening an account. + Deposit funds using BullionVault’s bank account details. + Check your bullion and currency balances, and current valuation. + Buy gold, silver platinum or palladium instantly, secured and insured in professional vaults in your choice of London, Zurich, New York, Toronto or Singapore. + Trade your precious metals in US dollars, UK pounds, euros, or Japanese yen. + Trade gold, silver, platinum and palladium at any time at low cost, commission from 0. 5% to 0. 05%. + Buy or sell your bullion at the Daily Price set in London. + Enable Auto-Invest to become a regular investor. + Add bullion to your existing SIPP or IRA accounts. + Review your order history, check the status of your orders and manage open orders. + Set up personalised alerts to let you know when the spot price of gold, silver, platinum or palladium reaches a value you choose. + Manage your email alerts and subscribe to our newsletters.

2. Get the best price with instant gold, silver, platinum and palladium trading on the go, and cheaper prices than coins and small bars. + Track the gold, silver, platinum and palladium rates. + View current (and historical) price charts for gold, silver, platinum and palladium in US dollars, UK pounds, euros, or Japanese yen to inform gold price analysis. + View BullionVault’s live bullion-trading markets, available 24/7.

3. Track the gold price, silver price, platinum price and palladium price; buy and sell gold, silver, platinum and palladium; view live gold price charts and gold markets, and for silver, platinum and palladium; manage your BullionVault account.

4. The Official BullionVault app for Android from BullionVault, the world’s largest online investment gold, silver, platinum and palladium service, gives private investors from around the world the best access to professional bullion markets and live market data from their devices.

5. Experience why over $200 million worth of gold, silver, platinum and palladium have been traded via orders placed through the apps on smartphones and tablets in the last 12 months.

6. BullionVault is a full member of the LBMA (London Bullion Market Association) and an associate member of the LPPM (London Platinum and Palladium Market).

7. BullionVault users now own more gold than all but 50 of the world’s largest central banks.

8. It has won the Queen's Award for Enterprise tree times.

9. By downloading or using this app you are accepting BullionVault’s Terms & Conditions and cookie/privacy policies, viewable on the BullionVault website.

1. No biometric recognition, Google doesn't even recognise it as a saved password and there's no easy way to view total investment vs current value.Reliable and stableUsed to be good but now when you want to view both gold and silver the screen starts flashing from one to the other and you can't see anything.

2. It desperately needs reworking with some sort of UI specialist as it's very basic and not particularly useful over just using a web browser and the website.15th Feb 2020: Thanks for getting rid of the intermittent flicking back and forth between gold and silver charts, BUT you still have a problem! Just look at the vertical scale on your silver chart: 15, 16, 17, 19, 20, with no $18 per oz on the scale.

3. It wouldn't be a big deal with say a weather app but here with a company holding people's gold and silver it makes me wonder if they're professional and trustworthy enough.Ive tried several times to send documents to validate my account.

4. Not related to app update, possibly related to Google Web View update.I've used this app for a long time now and its been good until now.

5. The staff however have been very helpfull with this.The app now blocks any form of autofill, including from highly secure password managers, in the name of better security.

6. I am now due another update, hopefully it will still work.Very high delivery and transfer fees, 300€ for delivery and that's around 5% of the value of a 100gm bar nowadays.

7. Come on, get this app working properly!Since last update the charts are completely blank.

8. Recent updates have resulted in charts not working.

9. Downgrade my compkex 24 character password to a memorable size of, say, 8 characters 2.

10. Writing the password on a sticky note (how's thst for security) 3.

11. While it is responsive, the landing screen is just the price of gold.

1. Fix Buy and Sell Gold & Silver Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Buy and Sell Gold & Silver: Restarting the app will resolve most errors.
2. Update the Buy and Sell Gold & Silver App. Here is how:
   1. On Android goto PlayStore » Search for "Buy and Sell Gold & Silver" » Open Buy and Sell Gold & Silver » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Buy and Sell Gold & Silver » click "UPDATE".
3. Clear Buy and Sell Gold & Silver app cache: Clearing cached data will force your app to retrieve the latest data directly from Buy and Sell Gold & Silver servers.
   1. On Android, goto Settings » Apps » Select "Buy and Sell Gold & Silver" » click Storage » click "Clear Cache".
4. Check Buy and Sell Gold & Silver app permissions. If any of these permissions required to use your device's features are disenabled, Buy and Sell Gold & Silver might not work.
5. Uninstall and reinstall Buy and Sell Gold & Silver. If nothing else has worked, completely uninstall Buy and Sell Gold & Silver then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Buy and Sell Gold & Silver not working

2. Fix Buy and Sell Gold & Silver Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Buy and Sell Gold & Silver be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Buy and Sell Gold & Silver not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Buy and Sell Gold & Silver may not be able to connect to the Internet when running in the background.