Published by 🎖 Changelly on Mar 1, 2024

Report an issue with Crypto Exchange.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with Crypto Exchange: Buy Bitcoin?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of 🎖 Changelly to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Crypto Exchange: Buy Bitcoin image 1 contact Crypto Exchange: Buy Bitcoin image 2

About Crypto Exchange: Buy Bitcoin

1. Users can choose offers from the most reputable fiat to crypto providers – Simplex, Banxa, Topper, Transak, Moonpay and buy Bitcoin with debit card with 200+ currencies at the best rates on the market.

2. Changelly cryptocurrency exchange platform lets you buy Bitcoin with debit card (Visa/ Mastercard), bank transfer.

3. With our mobile app, you can buy Bitcoin instantly and swap it to more than 500 coins and tokens: Bitcoin (BTC), Ethereum (ETH), Binance Coin (BNB), Cardano (ADA), Dogecoin (DOGE), Monero (XMR), Ripple (XRP), Polkadot (DOT), Litecoin (LTC), Solana (SOL), Polygon (MATIC), Shiba Inu (SHIB), ERC-20, BEP-2 tokens, and more.

4. We work with several major players in the cryptocurrency exchange market and are always ready to provide our customers with the amount of cryptocurrency they need for a crypto swap.

5. The Explore feature in Changelly app lets users track crypto market movements and stay informed on cryptocurrency news and updates.

6. Changelly cryptocurrency ETH exchange acts as an intermediary between cryptocurrency exchanges and customers, providing you with the best possible BTC exchange rates.

7. It displays exchange rates and prices for various cryptocurrencies, including Bitcoin, and provides access to news and analysis from top sources such as BTC, Bitcoin, and BNB news.

8. Buy crypto with credit card and swap Bitcoin BTC, Ethereum ETH, and 500+ altcoins on the go.

9. The function also allows users to track Bitcoin and other crypto markets, view BTC dominance, and follow the latest trends.

10. Changelly support team works around the clock to make your cryptocurrency and BTC exchange as smooth as possible.

11. DE-FI TOKENS: Terra Classic (LUNC), Wrapped Bitcoin (WBTC), Uniswap (UNI), Chainlink (LINK), Maker (MKR), Tezos (XTZ), Aave (AAVE), Theta Network (THETA), etc.

Crypto Exchange Customer Insights

1. Tried 5 different debit cards not one transaction worked called all 4 banks the Manager at the bank said everything is fine in there end.Love'em! I've been into crypto for 3yrs & I've been using these guys for just as long.

2. All these disadvantages, in my opinion, are completely insignificant, and in no way outweigh the advantages of this platform, so I recommend that you definitely try it.Speaking as an absolute novice, I've been using Changelly for about a year.

3. Only what is applicable to the "bigger" version, namely: high commissions when buying crypto for fiat, the exchange rate cannot be fixed for all pairs, rare, but there may still be swap delays.

4. I refer to the pluses: stable performance, rich functionality that is not inferior to the web version, simple and intuitive interface, a convenient chat with technical support, also all the advantages of the web version: low commissions, profitable rates, swap speed.

5. This is my first experience with the app but I feel comfortable to continue using it more.My funds got lost trying to do a transaction.

6. I have no idea how good the customer service is because I've been using this app for years and never had an issue.

7. I have been using this application for a long time and I have something to say about it.

8. I lose money by paying more for less amount of crypto.The was so good to trade on I was just start with it about to know more about the crypto exchangeGood app for swapping.

9. The Exchange you're using might not have the trading pair you would like.

10. Easy to follow instructions with these guys.Purchase and exchange rate is very very high.

11. The staff has been first rate.

Steps to Troubleshoot & Fix Crypto Exchange Issues

1. Fix Crypto Exchange Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Crypto Exchange: Restarting the app will resolve most errors.
  2. Update the Crypto Exchange App. Here is how:
    1. On Android goto PlayStore » Search for "Crypto Exchange" » Open Crypto Exchange: Buy Bitcoin » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Crypto Exchange » click "UPDATE".
  3. Clear Crypto Exchange: Buy Bitcoin app cache: Clearing cached data will force your app to retrieve the latest data directly from Crypto Exchange servers.
    1. On Android, goto Settings » Apps » Select "Crypto Exchange: Buy Bitcoin" » click Storage » click "Clear Cache".
  4. Check Crypto Exchange app permissions. If any of these permissions required to use your device's features are disenabled, Crypto Exchange might not work.
  5. Uninstall and reinstall Crypto Exchange. If nothing else has worked, completely uninstall Crypto Exchange then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Crypto Exchange not working


2. Fix Crypto Exchange Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Crypto Exchange be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Crypto Exchange not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Crypto Exchange may not be able to connect to the Internet when running in the background.

Reported Issues