Contact Crypto.com Customer Service

Why should I report an Issue with Crypto.com - Buy Bitcoin, DOGE?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Crypto Technology Holdings Limited to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Trade safely and securely with industry-leading compliance and security certifications today. • Buy and sell popular crypto, including Bitcoin and Ethereum, using 20+ fiat currencies or credit/debit card. • Set up recurring crypto purchases daily, weekly, or monthly with friendly trading tools. Crypto. • Spend or withdraw your funds with your Crypto. com Visa Card anywhere Visa is accepted. • Music, movie, and shopping subscription rebates with selected cards. • Access to 1,000+ airport lounges with selected cards. • Up to 10% rewards on selected travel websites. • Earn up to double digits reward rate on your crypto holdings. • Enjoy flexible terms on over 40 tokens and stablecoins. • Unlock exclusive perks with as little as $100 in trading volume per year.

2. Level up through our 20-tier rewards system. • Enjoy up to extra 5% p. a. rewards on 3-month stablecoin allocations. • Extra Card Rewards: Additional 3% back on spending with your Crypto. com Visa Card. • Trading Rebates: Receive CRO for every trade you make. • Unlock up to a 4x bonus for you and your referrals with our BG25 Referral Program. • Complete Missions to earn Diamonds to redeem Mystery Boxes for rewards. of up to US$1,100 of CRO. • Pay with 30+ crypto, including BTC, ETH, CRO, and DOGE, and earn rewards. • Shop at 200+ top brands and get up to 10% back in CRO. *These offers are launched by Crypto. com independently, and there is no partnership between Crypto. com and the merchants in these offers. Crypto. com has the sole discretion to modify these offers at any time. ** Receive CRO for each trade placed.

3. The availability of the products and services on the Crypto. com App and any given features of such products or services is subject to jurisdictional limitations and the applicable terms and conditions. Crypto. com may not offer certain products, features and/or services on the Crypto. com App in certain jurisdictions due to potential or actual regulatory restrictions. Crypto. com services are provided by CRYPTO Technology Holdings Limited and its affiliates (NMLS ID 1966158). By using the Crypto. com Visa Card you agree to the terms and conditions of the cardholder agreement AND FEE SCHEDULE, IF ANY.

4. Crypto. com is trusted by 100 million+ users worldwide.

5. The Card is issued by Community Federal Savings Bank (Member FDIC) pursuant to a license from Visa U. S. A. Inc.

6. All forms of trading involve risk, including the possibility of losing the entirety of your invested capital.

7. Excludes BTC and ETH trading pairs, as well as stablecoin-stablecoin and stablecoin-fiat trades.

8. Such activities are not suitable for everyone and should only be carried out by individuals who understand and accept the associated risk factors.

1. Very frustratingStopped working again! Fix this: while in 'your account' if you click on "crypto wallet" it opens up a list of coins you own.

2. The fact that the app is the only place I can manage this wallet is a huge red flag for me, especially when it lacks the basic tools and features of other financial platforms.

3. I set limit orders or whatever made up name they call them and my order doesn't go through even when the current price is much higher than my limit sell, for example.

4. However the app is getting bloated and buying crypto and having to scroll through all the asset (even ones you don't have) just to hit purchase all the way at the bottom is very annoying.

5. No option to disable these.Great tool to have a your disposal if you like crypto and like being able to spend crypto.

6. Unfortunately, the support can take over half a day to respond when you need something and some big changes of the conditions will only be sent to you via email, which can be missed, instead of clear notifications on the App.Absolute garbage.

7. This happens everytime there's an update, locked out or errors being sent round and round in circles until one random day it just works again.

8. I haven't sold anything yet but the purchasing and linking accounts was smoothIt has been working great for more than a year now.

9. Now I can't access my account again as it says I must update, I do then it says cannot install the app.

10. Edit: I've had the app after figuring out the verification bugs for a little over a yr, and it's been great.

11. Wont recommend to anyoneTerrible experience everytime I'm forced to update.

1. Fix Crypto.com Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Crypto.com: Restarting the app will resolve most errors.
2. Update the Crypto.com App. Here is how:
   1. On Android goto PlayStore » Search for "Crypto.com" » Open Crypto.com - Buy Bitcoin, DOGE » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Crypto.com » click "UPDATE".
3. Clear Crypto.com - Buy Bitcoin, DOGE app cache: Clearing cached data will force your app to retrieve the latest data directly from Crypto.com servers.
   1. On Android, goto Settings » Apps » Select "Crypto.com - Buy Bitcoin, DOGE" » click Storage » click "Clear Cache".
4. Check Crypto.com app permissions. If any of these permissions required to use your device's features are disenabled, Crypto.com might not work.
5. Uninstall and reinstall Crypto.com. If nothing else has worked, completely uninstall Crypto.com then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Crypto.com not working

2. Fix Crypto.com Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Crypto.com be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Crypto.com not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Crypto.com may not be able to connect to the Internet when running in the background.