Contact Binance.US Customer Service

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1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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3. Skip support wait times and emailing back and forth. Get help immediately.

1. Lack of alt coins, setting up an account was a mission (used up 3 email addresses), and it's just straight up buggy.App is simple to use,seems to be up to date with prices as they change (within a few minutes at most).

2. Edit: reduced to 1 stars, taking over 2 weeks for FIAT verification.This app was awesome, could make split second trades and generally was good and easy to use.

3. E.g. Right now if you respond to an alert regarding a successful buy or sell, you get stuck on the order history screen and the back arrow doesn't take you anywhere.

4. I don't see why they can't add a setting to change back to the old UI.Like the service (nice selection of coins), but the app needs work.

5. I love the low fees, but other apps keep looking better every time I have to get to a desktop to make changes.

6. Another annoying thing is that there is no option for a screen with a white background, which makes it almost impossible to use outside if you have a screen protector.I get ZERO notifications from this app.

7. It needs to be able to flip your phone and work in portrait mode as well like it was.

8. We used to be able to look at order history and then with one touch go straight to the chart for that item and trade more.

9. Just going to delete my account info and uninstall the app.Binance itself is a good platform.

10. Verification process takes forever, and if you submit a ticket with an attachment, the attachment isn't even looked at by customer service.

11. If you switch apps and come back to Binance it always says Network request failed.

1. Fix Binance.US Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Binance.US: Restarting the app will resolve most errors.
2. Update the Binance.US App. Here is how:
   1. On Android goto PlayStore » Search for "Binance.US" » Open Binance.US: Buy Bitcoin & ETH » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Binance.US » click "UPDATE".
3. Clear Binance.US: Buy Bitcoin & ETH app cache: Clearing cached data will force your app to retrieve the latest data directly from Binance.US servers.
   1. On Android, goto Settings » Apps » Select "Binance.US: Buy Bitcoin & ETH" » click Storage » click "Clear Cache".
4. Check Binance.US app permissions. If any of these permissions required to use your device's features are disenabled, Binance.US might not work.
5. Uninstall and reinstall Binance.US. If nothing else has worked, completely uninstall Binance.US then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Binance.US not working

2. Fix Binance.US Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Binance.US be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Binance.US not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Binance.US may not be able to connect to the Internet when running in the background.