Contact BlockFi Customer Service

Why chat with our AI BlockFi Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of BlockFi.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. Also the credit card payment updates and remaining credit update, pending payments, payment history should be able to be viewed.

2. However, it would have been nice to have been sent a notice that there may be some issues, because its scary to think you can't login to your account and access your funds.

3. Just a simple graph tracking value over time!There has been major glitches to the app.

4. It doesn't display my credit card rewards in the app, an issue with the Android app specifically.

5. Obviously you don't actually hold the crypto yourself, but it grants you exposure to the market with great returns as a result of blockfis lending program.

6. Every time I put in my email and click "next" the app closes and attempts to open a web browser page that can't be displayed.

7. I've had their credit card for >1 year now and I haven't seen any changes to the app.

8. The credit card experience is still bad, and they haven't made any updates.

9. Lately, it has been automatically closing when I try to view my holdings or do anything in the app past the home page.

10. An email notice would be better next time if it happens again.I love blockfi.

11. Suddenly crashed when trying to enter into the credit card balances.

1. Fix BlockFi Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart BlockFi: Restarting the app will resolve most errors.
2. Update the BlockFi App. Here is how:
   1. On Android goto PlayStore » Search for "BlockFi" » Open BlockFi: Buy and trade crypto » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BlockFi » click "UPDATE".
3. Clear BlockFi: Buy and trade crypto app cache: Clearing cached data will force your app to retrieve the latest data directly from BlockFi servers.
   1. On Android, goto Settings » Apps » Select "BlockFi: Buy and trade crypto" » click Storage » click "Clear Cache".
4. Check BlockFi app permissions. If any of these permissions required to use your device's features are disenabled, BlockFi might not work.
5. Uninstall and reinstall BlockFi. If nothing else has worked, completely uninstall BlockFi then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing BlockFi not working

2. Fix BlockFi Server issues & Internet Connection

1. Check network connection: An unstable Internet will make BlockFi be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to BlockFi not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, BlockFi may not be able to connect to the Internet when running in the background.