Contact BlockFi Customer Service

Why should I report an Issue with BlockFi: Buy and trade crypto?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of BlockFi to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Safeguard and store your Crypto with the BlockFi Wallet. Earn unlimited 1. 5% back in crypto on every purchase with the BlockFi Rewards Visa® Signature Credit Card.

2. BlockFi lets you borrow funds against your crypto with rates as low as 4. 5% APR. 1 Applying for the BlockFi Rewards Credit Card (“Card”) does not guarantee that you will be eligible to receive the Card.

3. Introducing the BlockFi Rewards Visa® Signature Credit Card, the world’s first crypto rewards credit card¹.

4. Digital currency is not legal tender, is not backed by the government, and crypto accounts held with BlockFi are not subject to FDIC or SIPC protections.

5. BlockFi Wallet is an easy and reliable way to buy, sell, store, and safeguard your crypto in one convenient place.

6. BlockFi is the easiest place to buy, sell, trade, and borrow USD against your Crypto.

7. BlockFi Rewards Credit Card: For more information, please see BlockFi's Terms of Service. BlockFi is not a Bank.

8. Buy, sell, trade and store the most popular digital currencies Bitcoin, Ethereum, Litecoin, Pax Gold, as well as USD-based stablecoins including USDC, USDT, GUSD, and PAX. Need help? We’ll respond quickly!

9. Whether you’re a crypto pro or just getting started, BlockFi’s customer service provides US-based phone support as well as 24/7 global help desk to assist with anything you need.

10. We give you the tools you need to keep your account and crypto safeguarded with features like Allowlisting so assets can only be withdrawn to your approved addresses, and two-factor authentication to protect your login.

11. This free account with no minimum balance means building a crypto portfolio on a trusted platform has never been easier.

1. Also the credit card payment updates and remaining credit update, pending payments, payment history should be able to be viewed.

2. However, it would have been nice to have been sent a notice that there may be some issues, because its scary to think you can't login to your account and access your funds.

3. Just a simple graph tracking value over time!There has been major glitches to the app.

4. It doesn't display my credit card rewards in the app, an issue with the Android app specifically.

5. Obviously you don't actually hold the crypto yourself, but it grants you exposure to the market with great returns as a result of blockfis lending program.

6. Every time I put in my email and click "next" the app closes and attempts to open a web browser page that can't be displayed.

7. I've had their credit card for >1 year now and I haven't seen any changes to the app.

8. The credit card experience is still bad, and they haven't made any updates.

9. Lately, it has been automatically closing when I try to view my holdings or do anything in the app past the home page.

10. An email notice would be better next time if it happens again.I love blockfi.

11. Suddenly crashed when trying to enter into the credit card balances.

1. Fix BlockFi Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart BlockFi: Restarting the app will resolve most errors.
2. Update the BlockFi App. Here is how:
   1. On Android goto PlayStore » Search for "BlockFi" » Open BlockFi: Buy and trade crypto » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BlockFi » click "UPDATE".
3. Clear BlockFi: Buy and trade crypto app cache: Clearing cached data will force your app to retrieve the latest data directly from BlockFi servers.
   1. On Android, goto Settings » Apps » Select "BlockFi: Buy and trade crypto" » click Storage » click "Clear Cache".
4. Check BlockFi app permissions. If any of these permissions required to use your device's features are disenabled, BlockFi might not work.
5. Uninstall and reinstall BlockFi. If nothing else has worked, completely uninstall BlockFi then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing BlockFi not working

2. Fix BlockFi Server issues & Internet Connection

1. Check network connection: An unstable Internet will make BlockFi be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to BlockFi not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, BlockFi may not be able to connect to the Internet when running in the background.