Published by BNP Paribas Fortis on Nov 22, 2024

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Why should I report an Issue with Easy Banking App?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of BNP Paribas Fortis to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Easy Banking App

1. Easy Banking App allows you to carry out your banking transactions easily and securely on your smartphone or tablet.

2. Check your balance, make a transfer, manage your investments, monitor your savings, call an adviser directly, and more!

3. It is free of charge and accessible to all BNP Paribas Fortis customers over the age of 18.

4. Use your card reader the first time you log in.

5. Wherever and whenever you want.

6. Afterwards, your Easy Banking code, fingerprint or facial recognition will suffice.

Easy Banking App Customer Insights

1. Bank tranferred funds to an account they chose.Am a customer but cant log in on the app, which keeps giving temporary technical issues when trying to log in with bank card number and customer code... has been like this forever.

2. Update: I uninstalled and reinstalled the app and can now log in.New client here, can't even create my account, get a technical error when inputting my phone number.sometimes it works great, then an update will break everything, then they will update again to fix the updates, fixing one thing and breaking another.

3. The in-branch transaction time more than tripled after their network upgrade so I reluctantly decided to switch to the app, but it doesn't work at all on my Android tablet running the latest operating system.

4. It shouldn't be this difficult to do business with a bank.Lost a lot of money here » Filed a complaint with the bank after I noticed a missing VISA refund.

5. Would be perfect with a chat capability and some fine-tuning of the instant transfer facility across Europe.Since May 27 2023, I have been having issues with logging in.

6. But when it works it's great!Cannot login, cannot scan nothing... Edit: thanks, works fine now.

7. A week later a letter arrived stating the account had been terminated.

8. Will not scan card or accept manual entry of the data.

9. N ot very inspiring for a major bank...Clear, simple and fast.

10. I was at the store when I noticed my card did not work.

11. Instead, my account was closed directly without my knowledge/signature.

Steps to Troubleshoot & Fix Easy Banking App Issues

1. Fix Easy Banking App Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Easy Banking App: Restarting the app will resolve most errors.
  2. Update the Easy Banking App App. Here is how:
    1. On Android goto PlayStore » Search for "Easy Banking App" » Open Easy Banking App » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Easy Banking App » click "UPDATE".
  3. Clear Easy Banking App app cache: Clearing cached data will force your app to retrieve the latest data directly from Easy Banking App servers.
    1. On Android, goto Settings » Apps » Select "Easy Banking App" » click Storage » click "Clear Cache".
  4. Check Easy Banking App app permissions. If any of these permissions required to use your device's features are disenabled, Easy Banking App might not work.
  5. Uninstall and reinstall Easy Banking App. If nothing else has worked, completely uninstall Easy Banking App then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Easy Banking App not working


2. Fix Easy Banking App Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Easy Banking App be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Easy Banking App not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Easy Banking App may not be able to connect to the Internet when running in the background.

Reported Issues

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