Contact Albaraka Customer Service

Why should I report an Issue with Albaraka Mobile Banking?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Albaraka Türk Katılım Bankası A.Ş. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. You can log into application either with your customer / Turkish national ID number and password or with face recognition function. • You can view your accounts and open current and saving accounts. • You can view your cards, pay credit card debt, create a virtual card and update the limit of your virtual card. • You can transfer money and perform a previous transaction again via “Repeat Transaction” feature. • You can pay bills and top-up TL for your pre-paid lines. • You can make express money transfer and learn your account balance and currency rates via Albaraka Asisstant. • You can view your financings and pay installment. • You can get notifications for your selected banking transactions. • You can track FX rates and buy / sell foreign currency / precious metal.

2. You need to have Albaraka Internet / Mobile password in order to use Albaraka Mobile banking application.

3. If you do not have a password, you can get a password with your debit or credit card information by clicking on “New User” field.

4. Albaraka Mobil uses two-factor validation.

5. In addition to these transactions, our corporate customers can authorize users for transactions and seperate their login and approval authorizations.

1. One more thing reduce the security a bit because it is just weird to close bank cards randomly! What if someone needed that card in an emergency? What he's gonna come miles to the branch? Also improve the call logs since it's hard for me to reach the customer support! We don't need to press many buttons ... And more thanks 👍🏻There's log-in issue: Firstly, the new version of AB mobile app didn't recognise my Pin,and blocked.

2. I have never been able to buy any package from any telecom operator due to the need for OTP which cannot be got via the ridiculous feature of ''ŞifreAl", what is the benefit of such a tool if it give me a WRONG code in everytime I try to use it to buy online through my mobile.I'm trying to remove old bills from the saved Payments but unfortunately there's nothing like that in the application, it would be really appreciated if you could add an option to remove saved bills/payments as there isn't any as far as I'm concerned.

3. As i am typing now, i uninstalled and trying to install the App again because i couldnt log in for more than two weeks........i real can't write enough...Just fix itAll notifications are showing as question marks.... Please tell the app developer to change the character set in notification to Unicode character set (GSM7), otherwise it will show question marks in most none-Turkish language mobiles.

4. Now, how can I trust AB to solve any issue if I couldn't reach a customer supporter to talk for sms blockage ??it lacks a lot of featuresI am very disappointed with this App, i just have no choice because it is the bank that i opened account with in Turkey.

5. All I get is a white screen without any information displayed on.After some recent app updates, i cannot fully login after entering the password.

6. I called the customer service of AB to speak out, but I couldn't receive any sms to pass the security control of IA, and of course, there's no person to solve this issue.

7. I'm a developer and I know what I'm talking about, if this not the problem then the app developer should check why this happens! Please tell them to check on none-Turkish language mobile.

8. All I get is a white screen without any information displayed onThe slowest banking app on earth! The user interface experience is just dead.

9. After some recent app updates, i cannot fully login after entering the password.

10. Please try to improve...the App is super slow, it stucks for no reason, i am facing issues when logging in.

11. Then, I tried to renew it, but my password wasn't accepted that was worked a few minutes ago.

1. Fix Albaraka Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Albaraka: Restarting the app will resolve most errors.
2. Update the Albaraka App. Here is how:
   1. On Android goto PlayStore » Search for "Albaraka" » Open Albaraka Mobile Banking » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Albaraka » click "UPDATE".
3. Clear Albaraka Mobile Banking app cache: Clearing cached data will force your app to retrieve the latest data directly from Albaraka servers.
   1. On Android, goto Settings » Apps » Select "Albaraka Mobile Banking" » click Storage » click "Clear Cache".
4. Check Albaraka app permissions. If any of these permissions required to use your device's features are disenabled, Albaraka might not work.
5. Uninstall and reinstall Albaraka. If nothing else has worked, completely uninstall Albaraka then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Albaraka not working

2. Fix Albaraka Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Albaraka be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Albaraka not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Albaraka may not be able to connect to the Internet when running in the background.