Contact myWisely Customer Service

Why should I report an Issue with myWisely: Mobile Banking?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of ADP, LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Please log in to the myWisely app or mywisely. com to see your cardholder agreement and list of all fees for more information. (4) If you have a Wisely Pay or Wisely Cash card (see back of your card), this feature requires an upgrade which may not be available to all cardholders. (5)The number of fee-free ATM transactions may be limited.

2. The Wisely Pay Mastercard® is issued by Fifth Third Bank, N. A. , Member FDIC or Pathward, N. A. , Member FDIC, pursuant to license by Mastercard International Incorporated.

3. The Wisely Pay Visa® is issued by Fifth Third Bank, N. A. , Member FDIC or Pathward, N. A. , Member FDIC, pursuant to a license from Visa U. S. A. Inc.

4. If you have a Wisely Pay or Wisely Cash card (see back of your card), this feature requires an upgrade which may not be available to all cardholders. (2) While this feature is available without a fee, certain other transaction fees and costs, terms, and conditions are associated with the use of this card.

5. The Wisely Direct Mastercard is issued by Fifth Third Bank, N. A. , Member FDIC.

6. You can transfer money from your savings envelope back to your available balance at any time using the myWisely app mobile app or at mywisely. com. (12) To view applicable fees, please log in to the myWisely app or mywisely. com to see your card- holder agreement and list of all fees for more information.

7. This optional offer is not a Fifth Third Bank, Pathward or a [Mastercard, Visa] product or service, nor does Fifth Third Bank, Pathward or [Mastercard, Visa] endorse this offer. (7) Ingo Money is operated by Ingo Money, Inc. , and all check funding services are provided by First Century Bank, N. A.

8. Please log in to the myWisely app or mywisely. com and see your cardholder agreement and list of all fees for more information. (6)The bill pay feature, powered by Papaya, is available through the myWisely app.

9. See complete terms, fees and conditions at: Ingomoney. com/termsconditions. (9) Because this card is prepaid, you can only spend what is on the card and thus are unable to overdraft. (10) Amounts transferred to your savings envelope will no longer appear in your available balance.

10. ADP, the ADP logo, Wisely, myWisely, and the Wisely logo are registered trademarks of ADP, Inc.

11. The Wisely Pay Visa card can be used everywhere Visa debit cards are accepted.

1. 😊 Get this APPThe app is ok, I hate how long it takes to open once you log in, or if I have my money in the savings envelope and need to transfer it I'll receive an "oops something went wrong try again later" that's pretty inconvenient.

2. This is overall the worst banking app I've ever used!This app needs an update fix for the 6-digit verification code sent via email or phone number, there's an error upon sending detailed, "There's been an error, we're sorry for the inconvenience.

3. Crashes, infinite loading screens, having to re-enter my fingerprint every couple weeks, and just generally less than ideal performance makes relying on the app a headache.I will not use this app until you make it so it works correctly and is more similar to the ADP app that it is supposed to be replacing.The ADP app is much better.

4. This has stopped me from changing info in my profile and also from transferring funds between accounts, thanks hope you see this and get right on it the support team claims there's no alternative option for a fix.Incredibly inconsistent and unreliable.

5. The easy to use banking system is a must have, as well as the numerous amount of opportunities provided at no cost to you!! I'm really impressed with how different they're set up compared to all the other more competitive bank brands.

6. Good thing it's a savings card & not a bill card.It's already bad that I was forced to use this app because of my job (wasn't aware of the switch) but now it's not even opening up for me.

7. Than it goes to a page that wants my information which i put in, but just keep getting a screen that says oops there's something wrong, verify information and try again.

8. I'll try to order something and the payment won't go through but I'll then use my chase debit card and the payment goes through.

9. Text alerts come from a different number everytime which really gets my message app really cluttered if you dont delete each individual message.

10. I do like the rain day fund! great feature!Just activated the card and downloaded the app but can't set up the app.

11. I can see the account numbers of the checking account numbers I'm trying to transfer to instead of choosing blindly in the my wisely app.

1. Fix myWisely Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart myWisely: Restarting the app will resolve most errors.
2. Update the myWisely App. Here is how:
   1. On Android goto PlayStore » Search for "myWisely" » Open myWisely: Mobile Banking » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for myWisely » click "UPDATE".
3. Clear myWisely: Mobile Banking app cache: Clearing cached data will force your app to retrieve the latest data directly from myWisely servers.
   1. On Android, goto Settings » Apps » Select "myWisely: Mobile Banking" » click Storage » click "Clear Cache".
4. Check myWisely app permissions. If any of these permissions required to use your device's features are disenabled, myWisely might not work.
5. Uninstall and reinstall myWisely. If nothing else has worked, completely uninstall myWisely then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing myWisely not working

2. Fix myWisely Server issues & Internet Connection

1. Check network connection: An unstable Internet will make myWisely be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to myWisely not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, myWisely may not be able to connect to the Internet when running in the background.