Published by Georgia's Own Credit Union on Mar 18, 2024

Report an issue with Georgia's Own.
Send the customer service your feedback so they can fix your issue asap.

Email Support directly

Chat with our AppContacter AI Support

Why should I report an Issue with Georgia's Own Mobile Banking?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Georgia's Own Credit Union to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Georgia's Own Mobile Banking image 1 contact Georgia's Own Mobile Banking image 2

About Georgia's Own Mobile Banking

1. The Georgia's Own Credit Union Mobile Banking app provides you the ability to view your Georgia’s Own accounts quickly and securely, whenever and wherever you are. - UPDATE: Now including an option to get to bill pay.

2. Please note: this is an interim solution until the fully integrated mobile bill pay is complete.

Georgia's Own Customer Insights

1. Removed credit card management completely from the app when they switched to a new payment processor, can only be accessed from mobile browser or desktop, no response from them on if/when they will bring this back to mobile app, but it's a big hassle to do all of this from a computer.

2. Kind of makes the app useless if you can't paste.I have been banking with Georgia's Own for the past 20 years! Customer service is fabulous! I never have to wait more than a few minutes to speak to a staff member for help with my account issues.

3. Also, if you had a pending credit card payment on/around the switchover date, it's gone without warning, and your credit card payment is now late/missing.

4. Whatever they did to change the app, please change it back; it was working fine.It has been happening over 2 months and it is terrible.

5. Having a working app is a critical feature for a credit union these days.

6. I'll be moving soon and honestly this app alone is making me contemplate switching to a different bank.When depositing a check it has recently started to turn the photo so the check appears in the opposite orientation than you need it to be for snapping a picture.

7. The app is still useless for credit card payments.

8. Contacted support about this and they said they were working on it but it's been a couple months with no progress.

9. Now I have changed my rate from 5 stars to 1 star.The app crashes every time I try to use the fingerprint to log in.

10. I use a password manager and the app no longer allows pasting your passwords in which means if you have a secure password then you have to write it out first ruining any security a password manager provides.

11. We have other options.Was doing well for years, but for the past couple weeks my fingerprint won't let me in.

Steps to Troubleshoot & Fix Georgia's Own Issues

1. Fix Georgia's Own Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Georgia's Own: Restarting the app will resolve most errors.
  2. Update the Georgia's Own App. Here is how:
    1. On Android goto PlayStore » Search for "Georgia's Own" » Open Georgia's Own Mobile Banking » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Georgia's Own » click "UPDATE".
  3. Clear Georgia's Own Mobile Banking app cache: Clearing cached data will force your app to retrieve the latest data directly from Georgia's Own servers.
    1. On Android, goto Settings » Apps » Select "Georgia's Own Mobile Banking" » click Storage » click "Clear Cache".
  4. Check Georgia's Own app permissions. If any of these permissions required to use your device's features are disenabled, Georgia's Own might not work.
  5. Uninstall and reinstall Georgia's Own. If nothing else has worked, completely uninstall Georgia's Own then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Georgia's Own not working

2. Fix Georgia's Own Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make Georgia's Own be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Georgia's Own not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Georgia's Own may not be able to connect to the Internet when running in the background.

Reported Issues