Contact tap Customer Service

Why should I report an Issue with tap: Trust And Pay?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Trust Axiata Digital Limited to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Recharge mobile balance or pay postpaid mobile bills for all major mobile network operators very quickly using: Robi, Airtel, Banglalink, Grameenphone, Teletalk.

2. tap, a mobile wallet that lets you instantly pay bills, send money to others, pay to stores, mobile recharge and more – all in the safety of your own home!

3. It's a safe, secure mobile wallet that connects to your mobile number, making it available anytime, anywhere.

4. Download tap today so you can complete your errands conveniently!

5. After a few seconds, your data will be hidden for protection.

6. Enjoy fast and easy payments with tap!

7. Check your balance with just a tap.

1. After two or three attempts the app show "the phone has been blocked temporarily this is worst experience ever with the apps.

2. After two or three attempts the app show "the phone has been blocked temporarily " ... this is worst experience ever with the apps.

3. Everytime the App needed to register before using.WORST APP why the keyboard doesnt come when the OTP num has to be given?It's been two days but My account is in verification pending.

4. After opening of account,i entered my pin correctly but they show i entered a wrong pin after attempted 2-3 times they did my account blocked and now they said send my information on their email address and there is no way to unblock my account from their app.

5. Trust bank must need to do develop this app good for their customers experience.I don't know why but the app keeps failing.

6. When entering the app and opening OTP, the keyboard does not appear.

7. When entering the app and opening OTP, the keyboard does not appear.

8. Please fix all the problems.Changing password after every few months is more of a security risk than protection.

9. Cause in this way we face higher risk of forgetting the new password.

10. I cleared the cache, data and even tried by uninstalling and re installing the app.

11. The app can't even open the keyboard at any cost.

1. Fix tap Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart tap: Restarting the app will resolve most errors.
2. Update the tap App. Here is how:
   1. On Android goto PlayStore » Search for "tap" » Open tap: Trust And Pay » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for tap » click "UPDATE".
3. Clear tap: Trust And Pay app cache: Clearing cached data will force your app to retrieve the latest data directly from tap servers.
   1. On Android, goto Settings » Apps » Select "tap: Trust And Pay" » click Storage » click "Clear Cache".
4. Check tap app permissions. If any of these permissions required to use your device's features are disenabled, tap might not work.
5. Uninstall and reinstall tap. If nothing else has worked, completely uninstall tap then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing tap not working

2. Fix tap Server issues & Internet Connection

1. Check network connection: An unstable Internet will make tap be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to tap not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, tap may not be able to connect to the Internet when running in the background.