Published by Apriva on Feb 22, 2024

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Why should I report an Issue with MobilePay by PaySafe?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Apriva to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About MobilePay by PaySafe

1. Use your phone or tablet to easily accept credit and signature debit card payments and EMV® chip card payments.

2. MobilePay by PaySafe turns your Android smartphone or tablet into a mobile EMV® certified credit card processing terminal. 1. 3.

Customer Insights

1. With all these updates all you're doing is confusing my clients! You keep changing the tip option and it's almost hidden so they can't see it and are asking me at the end of the transaction where the tip option is so now I'm missing out on getting the tips I work soo damn hard for!!! This is also frustrating my clients and I'm getting really really tired if it!!!!My complaint is that they charge you $1.50 every time you give your customer a refund.

2. To process a personal credit card using a card reader, they charge 1.5 cents per $1, compared to Squares 2.5 cents per $1.

3. When you factor in PaySafe mobile app monthly fee and the the hidden batch header fee (of which Square does not have), square cheaperI like the app it's easy to use but editing tips in setting is no good.They don't have options where you can edit the % or the $ amount as per your choice.

4. A business owner could always charge their own personal credit card to meet that demand but its still an unnecessary requirement.The worst.

5. To manually enter a credit card, they charge you 2.5 cents per $1 compared to Squares 3.5 cents per $1.

6. But when you fill it out they wave the $100 fees.CROOKS! They claimed they never recieved an authorization letter to pay for additional card readers, so I sent another form, but then they found both letters and charged twice for them.

7. In addition, if your a seasonal merchant, Square is better because there is no monthly fee and no minimum credit card activity.

8. I need to refund the entire order and than charge the customer again for the other 2 items.

9. We were never able to use them because we've had issues from the very beginning.If your total revenue sales are under $600 per month, Square comes out to be cheaper.

10. I signed up a month ago, after some miscommunication on their part, I recieved a card reader yesterday.

11. recently they did an update and the sale will go through and then minutes later message - device disconnected charge reversed and you lose whatever you just ran.

Steps to Troubleshoot & Fix Issues

1. Fix Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart : Restarting the app will resolve most errors.
  2. Update the App. Here is how:
    1. On Android goto PlayStore » Search for "" » Open MobilePay by PaySafe » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for » click "UPDATE".
  3. Clear MobilePay by PaySafe app cache: Clearing cached data will force your app to retrieve the latest data directly from servers.
    1. On Android, goto Settings » Apps » Select "MobilePay by PaySafe" » click Storage » click "Clear Cache".
  4. Check app permissions. If any of these permissions required to use your device's features are disenabled, might not work.
  5. Uninstall and reinstall . If nothing else has worked, completely uninstall then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing not working

2. Fix Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, may not be able to connect to the Internet when running in the background.

Reported Issues

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