Contact Metromile Customer Service

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3. Skip support wait times and emailing back and forth. Get help immediately.

1. Lots of potential for improvement, not there yet.Easy to use app, excellent affordable insurance! My commute is less than 10 miles round-trip, so MetroMile has been great for my family.

2. It was cool to see driving trips mapped out, location of where you're parked, etc, but it's not worth it anymore if you're trying to $ave.The device started reporting my car being garaged across the street from my house, even though on the dashboard it always appears to be in the correct location.

3. One email before cancelling makes me feel like they didn't really want to try very hard, which feels very disingenuous.We chose metromile because I was driving a very short distance to work but still needed a car.

4. After being with Geico, State Farm, and Travelers, I found Metro mile offered excellent coverage plans and rates.

5. To send an email to human you have to answer at least ten more questions despite being logged in.like they say... it is what it is... i think if the gps location had the satillite landscape option to locate my vehicle, that would be hot.

6. I love it as much as a person can love auto insurance.I've had a great experience with metromile so far and the app is very useful and helpful.

7. This company uses shady growth tactics, do not trust them.Could have been really useful, but when my phone upgraded to Android 12 this app drained my battery fast, and I couldn't turn it off.

8. So this app is really helpful.Excellent auto Insurance company.

9. Metromile thought my address had changed and sent me ONE email asking for proof of address.

10. I have been with Metro mile for almost 2 years, and I'm totally impressed and 100% satisfied.

11. The part that reads engine codes didn't tell me why my engine light was on -- so that was a fail.

1. Fix Metromile Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Metromile: Restarting the app will resolve most errors.
2. Update the Metromile App. Here is how:
   1. On Android goto PlayStore » Search for "Metromile" » Open Metromile - Car Insurance » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Metromile » click "UPDATE".
3. Clear Metromile - Car Insurance app cache: Clearing cached data will force your app to retrieve the latest data directly from Metromile servers.
   1. On Android, goto Settings » Apps » Select "Metromile - Car Insurance" » click Storage » click "Clear Cache".
4. Check Metromile app permissions. If any of these permissions required to use your device's features are disenabled, Metromile might not work.
5. Uninstall and reinstall Metromile. If nothing else has worked, completely uninstall Metromile then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Metromile not working

2. Fix Metromile Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Metromile be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Metromile not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Metromile may not be able to connect to the Internet when running in the background.