Published by Wintrust Community Banks

Report an issue with Wheaton Bank and Trust.
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Why should I report an Issue with Wheaton Bank and Trust?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Wintrust Community Banks to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Wheaton Bank and Trust Customer Insights

1. This is my first time with this app and bank and its driving me crazy.I really love this bank because the employees that works there r really good to me and their right on top of everything, even when my checking account was being hacked into from someone that said they were from cashapp support.

2. The next day it might accept it.I can't use finger print to sigh in my account on my Motorola CellPhone not good at ALL, and the mobile app won't show in different color when i have a REFUND on my account it use to and their is no 24 hr customer service phone number .

3. Including but not limited to: The password somehow seems to get out of sync with my password in the app and my password on the bank website, UI is clunky, and trying to reset my password seemed like and endless loop which eventually required me to call the Support dept such is always fun.

4. Invest some money and please build app that's easy to use like Chase.I like transfering funds easily, Zelle is nice, as the funds go directly into the bank acct of the person receiving the funds, not a separate acct, such as Venmo.

5. Sorting by interest gained, Financial goal setting for the month, Total spent per week listing, Tax friendly sorting, just a few things that would personally help me in life.

6. If I have selected to continue using my password the app should not keep changing my selection every time I use.

7. The app doesnt succeed or fail anywhere, its just average.Very difficult to use compared to Chase and other bank apps.

8. I'm really frustrated with this app!It does not recognize my phone # when I am trying to get a code.

9. Newest update automatically turns on fingerprint login every time I login.

10. It never wants to recognize my phone number after trying all day.

11. Ive been using this app for 3-4 years now since I opened an account in Wheaton.

Steps to Troubleshoot & Fix Wheaton Bank and Trust Issues

1. Fix Wheaton Bank and Trust Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Wheaton Bank and Trust: Restarting the app will resolve most errors.
  2. Update the Wheaton Bank and Trust App. Here is how:
    1. On Android goto PlayStore » Search for "Wheaton Bank and Trust" » Open Wheaton Bank and Trust » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Wheaton Bank and Trust » click "UPDATE".
  3. Clear Wheaton Bank and Trust app cache: Clearing cached data will force your app to retrieve the latest data directly from Wheaton Bank and Trust servers.
    1. On Android, goto Settings » Apps » Select "Wheaton Bank and Trust" » click Storage » click "Clear Cache".
  4. Check Wheaton Bank and Trust app permissions. If any of these permissions required to use your device's features are disenabled, Wheaton Bank and Trust might not work.
  5. Uninstall and reinstall Wheaton Bank and Trust. If nothing else has worked, completely uninstall Wheaton Bank and Trust then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Wheaton Bank and Trust not working


2. Fix Wheaton Bank and Trust Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Wheaton Bank and Trust be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Wheaton Bank and Trust not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Wheaton Bank and Trust may not be able to connect to the Internet when running in the background.

Reported Issues