Contact Webster Bank Customer Service

Why should I report an Issue with Webster Bank Mobile App?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Sterling National Bank to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. To start using mobile banking, download the Webster Bank Mobile app.

2. This app is for Webster Bank clients enrolled in Personal Online Banking.

3. Bank securely from your mobile device with the Webster Mobile app.

4. You can enroll in Personal Online Banking by choosing ‘Enroll now’ on the login screen.

5. Manage your account whenever — and wherever — you want.

6. For more information, please contact Client Services at 800. 325. *This App also supports Brio Direct, powered by Webster Bank, N. A.

1. This problem has occurred numerous times in different areas of the country, so can't blame it on wifi or phone service.

2. I was locked out after it updated to work with my phone, I called customer service and they got it to work.

3. Customer service isn't helpful - they tell me to do things I've already done (cache, cookies, uninstall/reinstall, password reset) and then claim that they can't detect any problem.

4. It just says "Error: Failed." I called the helpline with the number that they recommended, went through the whole rigamarole with "Britney" because she couldn't even locate my account at first, just for her to say "oh I'm sorry, it looks like I can't help you with this issue." WOW.

5. I currently have a One Plus 6 phone.This app is frustrating I always have trouble with the fingerprint sign in, it will work once or twice then nothing & the check depositor.

6. Cannot deposit checks, keeps telling the amount detected on the check does not match the amount entered (which is obviously not true).

7. Also very low in functionality, poor design, cannot set up a pin like other bank apps do, have to enter password every time, which eventually forces you to start using weak password.

8. Upgraded my phone and now it doesn't work.

9. The teller at the bank suggested it was a phone issue.

10. On the web I get http error 500, which suggests there is some problem.NO STARS! Won't allow me to log in or enroll when I already have an account with Webster.

11. If you get a new Android phone with a newer OS, this App might not work.

1. Fix Webster Bank Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Webster Bank: Restarting the app will resolve most errors.
2. Update the Webster Bank App. Here is how:
   1. On Android goto PlayStore » Search for "Webster Bank" » Open Webster Bank Mobile App » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Webster Bank » click "UPDATE".
3. Clear Webster Bank Mobile App app cache: Clearing cached data will force your app to retrieve the latest data directly from Webster Bank servers.
   1. On Android, goto Settings » Apps » Select "Webster Bank Mobile App" » click Storage » click "Clear Cache".
4. Check Webster Bank app permissions. If any of these permissions required to use your device's features are disenabled, Webster Bank might not work.
5. Uninstall and reinstall Webster Bank. If nothing else has worked, completely uninstall Webster Bank then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Webster Bank not working

2. Fix Webster Bank Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Webster Bank be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Webster Bank not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Webster Bank may not be able to connect to the Internet when running in the background.