Published by Axis Bank Ltd. on Mar 23, 2024

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Why should I report an Issue with Axis Mobile: Pay, Invest & UPI?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Axis Bank Ltd. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Axis Mobile: Pay, Invest & UPI

1. Apart from an interactive dashboard you also set-up a 6 digit MPIN when using Axis Mobile, this is a cross platform security code that can help you validate fund transfers from your savings account and transactions on your App, as well as log in to internet banking and authenticate Debit/Credit Card payments.

2. The latest version of the Axis Mobile App allows you to get your digital savings account up and running from anywhere, with services such as video based KYC that can be set up at your convenience and an instantly issued Virtual Debit Card linked to your Digital Savings Account!

3. Apart from new ones, you can also easily access and control existing services such as your Savings Account /Loan statements, Forex, Demat and Mutual Fund details, Credit and Debit Cards statements or converting your Credit Card dues into EMI.

4. Get a customisable dashboard on Axis Mobile with the explore tab that grants you a one-stop access to your account balances as well as regularly used features like mutual fund investments, dues and more!

5. Not only can Axis Bank customers be eligible for these offers but on having specific products such as the Full Power Digital Savings Account you can avail for exclusive cashback!

6. What’s more, you can also enjoy various offers on your Digital Savings Account with Grab Deals, Axis Bank’s shopping portal.

7. Axis Mobile is a safe, secure and user friendly mobile banking application with 250+ cutting edge features and services satisfying more than just your regular banking queries.

8. Experience a newly re-vamped Mutual Fund journey along with instant opening of Digital Savings Accounts, access to Insurance services & Credit Card application.

9. Whether it’s a Mutual Fund you seek to start or open FDs & RDs, Axis Mobile lets you do that and more!

10. Banking needs are often subjective to individuals, some prefer to get a comprehensive update of all their financial activities while others simply wish to check their savings account balance; so why shouldn’t your app be the same?

11. Enjoy deals on various brands across lifestyle, travel and more with grab deals on the Axis Mobile App.

Axis Customer Insights

1. You can't find what a particular payment was for, unless you share it with someone while making a transaction.The app informs me that the session has expired when I'm paying my credit card bill? how the meeting might be Expires in the midst of the payment gateway, which is a truly awful experience.

2. Now it taking really lots of time to load, I was trying to check my credit card details status, but the apps keep loading and loading, I waited for more than 30 minutes still on loading.

3. Overall I'll rate the app 4.5/5 starsThis app really needs a work, it's automatical log out system is worst, if you want to see the receipt of old transaction, you won't be able to, all you get is small history of payment without any details.

4. But you can't set or get new mPIN using reset option.For credit card, Not user friendly.

5. now unable to access credit card there have jo option to add details idk how to access credit card after new update.

6. Stop updating your app without thinking of your costumer, specially old age people takes time to adjust to app but you keep changing your whole interface.Now, it's more than 10 days and still can't see account details.

7. Either made saprate application for credit card or in current one make a separate option for them.

8. Looks like axis Bank is manipulating the reviews as in the review section majority have given 1/2 ⭐ however the ratings shows 4.8 which can't be believed.

9. As a reputable banking tool, Axis bank urgently needs to address these problems.Be safe hacked.

10. Second, you can't lookup memo details of the payment you have made previously.

11. Even bank person also unable to help for this application.Getting worse experience.

Steps to Troubleshoot & Fix Axis Issues

1. Fix Axis Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Axis: Restarting the app will resolve most errors.
  2. Update the Axis App. Here is how:
    1. On Android goto PlayStore » Search for "Axis" » Open Axis Mobile: Pay, Invest & UPI » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Axis » click "UPDATE".
  3. Clear Axis Mobile: Pay, Invest & UPI app cache: Clearing cached data will force your app to retrieve the latest data directly from Axis servers.
    1. On Android, goto Settings » Apps » Select "Axis Mobile: Pay, Invest & UPI" » click Storage » click "Clear Cache".
  4. Check Axis app permissions. If any of these permissions required to use your device's features are disenabled, Axis might not work.
  5. Uninstall and reinstall Axis. If nothing else has worked, completely uninstall Axis then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Axis not working


2. Fix Axis Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Axis be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Axis not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Axis may not be able to connect to the Internet when running in the background.

Reported Issues

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