Published by Acorns on Oct 31, 2023

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Why should I report an Issue with Acorns: Save & Invest?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Acorns to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Acorns: Save & Invest

1. Parents can set spending limits, get real-time notifications when your kids use their card, and instantly send money to your kid’s account. Valued at up to $9. 98/mo, GoHenry comes included with an Acorns Premium subscription. + INVEST FOR RETIREMENT - Save money for retirement with our easy IRA investing options, featuring SEP, Traditional, and Roth plans. + BANK SMARTER - Get an Acorns Checking account and a heavy metal debit card that invests your spare change when you spend and automatically invests a portion of every paycheck.

2. At Acorns, we keep diversification in mind with the belief it can help you make the most of your money. +INVEST THE CHANGE® - Invest spare change with automatic Round-Ups®, and invest money in the background of life with recurring investments. + INVEST FOR YOUR KIDS - With Acorns Early, you can start investing for the future of your loved ones.

3. Invest automatically into a diversified, ETF portfolio, built by experts. + TEACH YOUR KIDS MONEY SKILLS - GoHenry is a debit card and learning app for kids that helps them grow their money skills.

4. Receive the tools to help your money grow. + INVEST FOR YOUR FUTURE - Your money is automatically invested into one of our diversified, ETF portfolios, built by experts and recommended for you.

5. Plus, try our Acorns Earn Safari Extension to automatically earn rewards while you shop. + GROW YOUR KNOWLEDGE - Custom financial literacy content right in your app.

6. Acorns checking accounts are FDIC-insured up to $250,000 through Lincoln Savings Bank or nbkc bank, Members FDIC, plus fraud protection, 256-bit data encryption, and all-digital card lock.

7. Kids get their own debit card and can earn money with automatic allowance and chore payments.

8. INVESTING PHILOSOPHY: The time-tested power of compounding, diversification, and sticking with it gives your money a chance to grow long-term.

9. Invest, save, learn and grow with Acorns.

10. Set an Emergency Fund goal and automatically start saving a piece of each paycheck. + EARN REWARDS - Shop 15,000+ brands and receive bonus investments and exclusive deals from your favorite brands.

11. Our UTMA / UGMA investment account for kids features custom Earn rewards and education for families.

Acorns Customer Insights

1. I haven't bothered to relink my credit card or bank info because it asks for it each and every time.The app is decent, however, you're prompted to invite a friend, add an additional service, or add more money into Acorns every time you open the app which is annoying and for someone who has a significant amount, ridiculous to have to deal with.

2. Set a comfortable amount and forget it's there until time comes!Love the app, been using it since highschool as a nice little side piggy bank and it's helped me save money surprisingly well.

3. My account has been closed and I will try one more time starting fresh.

4. I just want to look at my account status and every time I return to the home account page the advertisement pops up.

5. I know that it wasn't! That's what i was getting help with! Then they wanted screenshots of my bank account.

6. So I can't even do something should be as simple as cancel my account.I've been using this app for 1.5year, mainly for my newborn son.

7. When I finally got help today, the agent kept repeating that my account wasn't verified.

8. It's been three months, and they never verified my account.

9. Additionally, I have put in $10,500 into the investment account, and after two months, I'm at $10,340.

10. One is that I cannot deposit money at any physical location or by taking a picture of my paycheck like with other banks.

11. It doesn't bother to remember credentials on my personal phone and constantly have to put my password in each time.

Steps to Troubleshoot & Fix Acorns Issues

1. Fix Acorns Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Acorns: Restarting the app will resolve most errors.
  2. Update the Acorns App. Here is how:
    1. On Android goto PlayStore » Search for "Acorns" » Open Acorns: Save & Invest » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Acorns » click "UPDATE".
  3. Clear Acorns: Save & Invest app cache: Clearing cached data will force your app to retrieve the latest data directly from Acorns servers.
    1. On Android, goto Settings » Apps » Select "Acorns: Save & Invest" » click Storage » click "Clear Cache".
  4. Check Acorns app permissions. If any of these permissions required to use your device's features are disenabled, Acorns might not work.
  5. Uninstall and reinstall Acorns. If nothing else has worked, completely uninstall Acorns then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Acorns not working

2. Fix Acorns Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make Acorns be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Acorns not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Acorns may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • SUBJECT: Request To Delete My Account From Your Database

    Dear Acorns Team,

    I have an account in your database with the name Silas Pipson. The email address that is linked to the account is silaspipson@redacted.
    I have decided not to use the account again, therefore I request that you kindly delete my account from your database and also wipe all notifications if any.

    Silas Pipson
    +1 (608) 445-6671

    — by Silas Pipson 2 years ago