Published by Betterment on Apr 1, 2024

Report an issue with Betterment Invest & Save Money.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Betterment Invest & Save Money?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Betterment to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Betterment Invest & Save Money

1. Keep track of your financial life across your short- and long-term savings goals with our easy-to-use app. NEW CUSTOMERS EARN 5. - Get an extra 0. 75% APY* with qualifying deposit and over 13x** the national average. - Protect your earnings with up to $2 million† in FDIC insurance at our program banks. - Customize your stock-and-bond risk level with recommendations from the pros. - Questions?

2. We’ve got resources galore or ask our financial advisors! - Invest with us for just $4/month, or pay an annual fee of 0. - Upgrade to Premium for unlimited access to advisors at just . **National average savings account interest rate is reported by the FDIC (as of 7/31/23) as the average annual percentage yield (APY) for savings accounts with deposits under $100,000.

3. It’s simple: Betterment is a robo advisor built with technology that optimizes for you, creating a tailored experience that fits your needs whether you’re an investor-in-training or a stock market guru.

4. Checking accounts and the Betterment Visa Debit Card provided and issued by nbkc bank, Member FDIC.

5. Checking made available through Betterment Financial LLC.

6. As an independent digital investment advisor and fiduciary, Betterment’s mission is to help you do what’s best for your money so you can live better.

7. Invest and save better with Betterment.

8. Join the 850,000+ people who entrust us with over $45+ billion.

9. Investing apps are a dime a dozen, right?

10. So, you might be wondering why you should download this investing app.

11. Get started in minutes with just $10 and no minimum balance.

Betterment Invest & Save Money Customer Insights

1. Betterment needs me to put in a password to access the app again, but I can read the screen and see everything before I out the password in when I navigate back to it (if thdt makes sense?) Would prefer it to go blank.I was originally drawn to Betterment's no fee checking and cash-reserve accounts.

2. The biggest issue is that they won't recognize my other checking account as a "deposit" accounts.

3. I wont use the checking for anything except to put money in the savings and investment accounts with Betterment.

4. The email address that I used to set the account didn't work (credentials have expired?).So I changed the email address (same issue credentials have expired).

5. It's very easy to set up a small (or large) reoccurring deposit from each paycheck into multiple accounts and watch them grow with nearly no effort on my part.

6. Also, a major general improvement to Betterment would be being able to keep auto adjust on while changing risk settings +/- a few degrees up or down.They have a very easy way for anybody to invest from the just trying to figure out how to invest to the experienced investor.

7. I have checking elsewhere that's a thousand times faster.Very limited list of external accounts to be synced automatically, manually updating accounts is a pain.

8. Now, recently, for some reason, the app only shows investment accounts, I can't see the balance of my external cash and credit accounts, forcing me to have to use my computerApp is so confusing.

9. It is also nice to have some of my money slightly separate from my traditional accounts as i often get tempted to dip into my savings when i didn't stick to my budgeting for the week.

10. Whenever I contact customer service about this issue, it takes around 48 hours for a response that tells me to have the latest version of the app installed, which I do.

11. Not to mention the difficulty in transferring funds between your checking and Cash Reserve accounts.

Steps to Troubleshoot & Fix Betterment Invest & Save Money Issues

1. Fix Betterment Invest & Save Money Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Betterment Invest & Save Money: Restarting the app will resolve most errors.
  2. Update the Betterment Invest & Save Money App. Here is how:
    1. On Android goto PlayStore » Search for "Betterment Invest & Save Money" » Open Betterment Invest & Save Money » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Betterment Invest & Save Money » click "UPDATE".
  3. Clear Betterment Invest & Save Money app cache: Clearing cached data will force your app to retrieve the latest data directly from Betterment Invest & Save Money servers.
    1. On Android, goto Settings » Apps » Select "Betterment Invest & Save Money" » click Storage » click "Clear Cache".
  4. Check Betterment Invest & Save Money app permissions. If any of these permissions required to use your device's features are disenabled, Betterment Invest & Save Money might not work.
  5. Uninstall and reinstall Betterment Invest & Save Money. If nothing else has worked, completely uninstall Betterment Invest & Save Money then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Betterment Invest & Save Money not working


2. Fix Betterment Invest & Save Money Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Betterment Invest & Save Money be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Betterment Invest & Save Money not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Betterment Invest & Save Money may not be able to connect to the Internet when running in the background.

Reported Issues