Contact Sendwave Customer Service

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1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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3. Skip support wait times and emailing back and forth. Get help immediately.

1. My first transfer said more actions needed for an hour after I uploaded my driver's license as a photo ID, so I called customer service and was on hold nearly 45 minutes.

2. That's the problem right now and it has been a problem since towards the end of 2020.Just left Sendwave and uninstalled the App! Super incompetent customer service (Esp.

3. Money transferred with no problem.Total waste of time! Worst remittance app! I sent the copy of my passport and I was told it will only take 1 day for them to review and do identity check.

4. Lesson learnt, if one solution doesn't work, explore alternatives! I feel like a dummy , I should have called customer service months ago.

5. I called customer service 2x, only to find out they want me to resend a new copy of my passport.

6. That is not safe.This app used to be flawless but now it has a number of bugs: the contact list doesn't disappear once you select the one you want, input fields for amount take seconds to show what is entered, and the app is freezing more often.

7. They asked lots of questions about how I knew the recipient, and said they would not release the money unless I proved the story was true by providing photos of the stamps in my passport matching stamps in the recipient's passport.

8. One was a money transfer that needed to be investigated and the other has been app freezing after the latest update.

9. The good news: I called customer service and they reset my card info which required a re-entry of my info.

10. I love and use this app a lot, but I'm considering switching to another application.This app and send wave service have deteriorated to the lowest level imaginable.

11. The problem is general, so are u waiting to recieve each user's email? Just work on the general problem that we're all facing.

1. Fix Sendwave Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Sendwave: Restarting the app will resolve most errors.
2. Update the Sendwave App. Here is how:
   1. On Android goto PlayStore » Search for "Sendwave" » Open Sendwave—Send Money » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Sendwave » click "UPDATE".
3. Clear Sendwave—Send Money app cache: Clearing cached data will force your app to retrieve the latest data directly from Sendwave servers.
   1. On Android, goto Settings » Apps » Select "Sendwave—Send Money" » click Storage » click "Clear Cache".
4. Check Sendwave app permissions. If any of these permissions required to use your device's features are disenabled, Sendwave might not work.
5. Uninstall and reinstall Sendwave. If nothing else has worked, completely uninstall Sendwave then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Sendwave not working

2. Fix Sendwave Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Sendwave be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Sendwave not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Sendwave may not be able to connect to the Internet when running in the background.