Published by Aspiration Partners Inc on Oct 20, 2024

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Why should I report an Issue with Aspiration - Mobile Banking?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Aspiration Partners Inc to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Aspiration - Mobile Banking

1. Rates are subject to change. To earn 1. 00% APY (3. 00% APY if customer is enrolled in Aspiration Plus) interest on Aspiration Save Account balances up to and including $10,000. 00 in any calendar month, customer must have settled debit card transactions of $500. 00 or more, monthly, on their Aspiration debit card. Additional terms apply.

2. When opting into Aspiration's Plant Your Change Service, we round up Aspiration Debit Card transactions to the next whole dollar amount and transfer the excess to your Plant Your Change Service Account.

3. Aspiration’s early direct deposit of funds service is not guaranteed, is subject to payor’s support and the timing of payor’s payment instruction, and is based on a comparison of our policy ( ) of making funds available upon our receipt of payment instruction with the typical banking practice of posting funds at settlement.

4. Aspiration Debit Cards are issued by Coastal Community Bank, Member FDIC, pursuant to a license by Mastercard® International Incorporated.

5. The Aspiration Spend & Save accounts are checking and savings accounts offered through Coastal Community Bank, Member FDIC.

6. With five Banks available through the Coastal Community Bank Insured Bank Deposit Program (aspiration. com/2024-deposit-account-agreement#page=45), Deposits are FDIC-insured up to $1. 25 million per depositor.

7. Aspiration’s Cash Back program is subject to change at any time and without notice, including reversal of rewards for abuse, fraud, and other illicit activity.

8. Proceeds from the PWIF program are recorded monthly in aggregate and donations are made to nonprofit partners selected by Aspiration within 12 months. 3.

9. Aspiration generally makes these funds available on the day the payment file is received, which may be up to 2 days earlier than the scheduled payment date. 5.

10. For balances greater than $250,000, Coastal will Sweep the excess funds to one or more FDIC-insured depository institutions in their Sweep network (each a “Bank”) up to $250,000 per Bank.

11. For additional Cash Back details, visit aspiration. com/cash-back-faq. 4.

Aspiration Customer Insights

1. I wouldn't recommend it to anyone in its current state.While some features like not being able to remove incomplete applications from dashboard or cancel them altogether, inability to self-refresh AIM score (mine disappears for months at a time), or the inability to copy your card number, the app offers an in-app support call feature with pretty short hold times and local banks working with you.

2. Sometimes when I log in, the account info is stuck loading despite other screens appearing.I keep getting charged a $2 monthly fee, even if I didn't set it up on their "pay what's fair" option.

3. It's a bit cumbersome to get to "scheduled transfer" as a menu option as though.Love the account, but the app has some issues which is important for an online-only bank.

4. Please add some basic info, how much deposited into the account to date, total of account to date, a graph of the performance (gains losses).

5. However, as many others have stated, the Account Summary page consistently takes forever to load, both when first logging in and after returning from another page.

6. Every time I open the app over the last 6 months, it'll ask me to apply for the credit card, then the app will freeze.

7. I really hope it's fixed soon because it's insufferable.The app will push you and push you to apply for their Zero credit card.

8. I still can't find a terms & conditions page for the credit card I accepted.

9. This bank barely pays interest in their savings account.

10. It gives you no helpful info on your account performance.

11. I opened an Aspiration account thinking they were upfront with their fees.

Steps to Troubleshoot & Fix Aspiration Issues

1. Fix Aspiration Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Aspiration: Restarting the app will resolve most errors.
  2. Update the Aspiration App. Here is how:
    1. On Android goto PlayStore » Search for "Aspiration" » Open Aspiration - Mobile Banking » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Aspiration » click "UPDATE".
  3. Clear Aspiration - Mobile Banking app cache: Clearing cached data will force your app to retrieve the latest data directly from Aspiration servers.
    1. On Android, goto Settings » Apps » Select "Aspiration - Mobile Banking" » click Storage » click "Clear Cache".
  4. Check Aspiration app permissions. If any of these permissions required to use your device's features are disenabled, Aspiration might not work.
  5. Uninstall and reinstall Aspiration. If nothing else has worked, completely uninstall Aspiration then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Aspiration not working


2. Fix Aspiration Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Aspiration be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Aspiration not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Aspiration may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Hello, I'd like to request that my account with Aspiration Spend, Save, Invest account data be deleted. Note that under GDPR, I'm not obligated to provide a reason for my request. The penalty for non-compliance could result in a $7,500 fine under CCPA and 4% of annual turnover under GDPR.

    — by Bernard Gabaylo Jr 2 years ago

  • Aspiration supposed to send my payment back to lender. I have been in contact with the lender havent received anything. please contact me with my trace number to track my money.

    — by Tawauna Garel 3 years ago

  • my account still frozen please help

    — by Tawauna Garel 3 years ago

  • My account is frozen for no reason. My lights off I got put out 2 days ago. I have my rent but it froze I have 2 kids we are currently staying with a friend. Help unfreeze my account please

    — by Tawauna Garel 3 years ago

  • my account has been frozen for 3 weeks. i cant get answer through phone or email. my lights off with my kids here. help me unlock my account please.

    — by Tawauna Garel 3 years ago