Contact PayPal Prepaid Customer Service

Why should I report an Issue with PayPal Prepaid?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of NetSpend to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. PayPal Transfers cannot be reversed or canceled. The Bancorp Bank, N. A. and Mastercard are not affiliated with, and neither endorses nor sponsors, the PayPal. com online account to which various funding sources, including a PayPal Prepaid Card, may be linked. * Mobile Check Load is a service provided by First Century Bank, N. A. and Ingo Money, Inc. , subject to the First Century Bank and Ingo Money Terms and Conditions, and Privacy Policy.

2. The PayPal Prepaid Mobile App lets you manage every aspect of your account wherever you are, whenever you need it. 1 PayPal Transfers require a PayPal Balance account and a personalized card, which arrives within 10 business days after activation of your instant issue card.

3. Only one (1) PayPal Prepaid Mastercard may be linked to one (1) PayPal Balance account.

4. If you do not already have a PayPal Balance account you will link to this Card; visit to get one, or you may get one when you activate this card online.

5. Account with PayPal required for certain features, but not to have the PayPal Prepaid Card.

6. Transfers may not exceed $300 per day/$2,000 per rolling 30 days and are limited to the funds available in your PayPal Balance account.

7. Transfers may only be made in the name of a valid PayPal Prepaid Mastercard Cardholder.

8. The PayPal Prepaid Mastercard is issued by The Bancorp Bank, N. A.

9. Fees apply for approved Money in Minutes transactions funded to your card.

10. Netspend’s licenses and related information may be found at Fees, limits, and other restrictions may be imposed by Netspend and other third parties in connection with use of the Netspend Network.

11. Additional transaction fees, costs, terms and conditions may be associated with the funding and use of your card.

1. Sometimes it won't even finish loading the transaction history before locking.I have been using this app for awhile now, and it is freezing up after logging in and I have called customer service and they say there is no problem with the mobile app.

2. Only way to complete a savings transfer is by logging on through website, which kind of negates the need for the app.I love this app and have used this card for over a year now.

3. However, I have to try several times because the security challenge either doesn't finish loading or won't load at all.Activating this card and account is harder than joining the CIA.

4. The past few months I've been late on 6 bills now because the app is up to date but won't load to transfer cash from my cash plus balance.

5. For some reason my acct info was removed from my saved payment methods on several sites (this is a card issue, not the app... but still a problem).

6. It keeps asking me to complete a security challenge when I try logging into my accout or when I buy something that needs me to log into my account.

7. Plus easy too hook up to online PayPal account to get paid from your invoices.

8. The worst part is that I've had a paypal account for about a decade and all of my personal information has remained the same.

9. It only works when I wants to.This is probably the first time I've had issues, but it's making it possible to use PayPal at all.

10. Edit: recent issue with app freezing immediately after login has been resolved.

11. If you choose not to pay the fee (why is it so high, they're getting 5 bucks a month off you already) then you have to wait 10 days and your funds might be available.

1. Fix PayPal Prepaid Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart PayPal Prepaid: Restarting the app will resolve most errors.
2. Update the PayPal Prepaid App. Here is how:
   1. On Android goto PlayStore » Search for "PayPal Prepaid" » Open PayPal Prepaid » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for PayPal Prepaid » click "UPDATE".
3. Clear PayPal Prepaid app cache: Clearing cached data will force your app to retrieve the latest data directly from PayPal Prepaid servers.
   1. On Android, goto Settings » Apps » Select "PayPal Prepaid" » click Storage » click "Clear Cache".
4. Check PayPal Prepaid app permissions. If any of these permissions required to use your device's features are disenabled, PayPal Prepaid might not work.
5. Uninstall and reinstall PayPal Prepaid. If nothing else has worked, completely uninstall PayPal Prepaid then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing PayPal Prepaid not working

2. Fix PayPal Prepaid Server issues & Internet Connection

1. Check network connection: An unstable Internet will make PayPal Prepaid be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to PayPal Prepaid not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, PayPal Prepaid may not be able to connect to the Internet when running in the background.