Contact Field Service Customer Service

Why should I report an Issue with Field Service Mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Microsoft Corporation to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Field service workers can keep the back-office informed of work being performed in the field by periodically synchronizing data up to the server so that the proper actions can be taken or kick-started as appropriate.

2. Robust offline capabilities allow field service workers to continue accessing and interacting with the data that they need when visiting remote destinations without internet connectivity.

3. Dynamics 365 for Field Service provides the cross-platform, multi-device Field Service Mobile application that is specifically crafted to the field service worker's needs.

4. The mobile application is entirely customizable and extensible, allowing any organization to brand the application as its own, define what types of data field service workers can access, and much more.

1. I've had to get an iPhone for work now and several of my coworkers have had to do the same... I tried to send an email to the developer email and got blockedCrashes most of the time.

2. MS made it! Never mind that explains everything! The server also will go down for days at a time.Did not work very well to begin with.

3. Wish I could give this negative stars!! The app constantly freezes up, gets to 96% sync and just sits there with the little circle spinning and has to be closed and restarted at least a dozen times a day.

4. Maps work 30% of the time 6.

5. This was not designed for field use at all.Terrible app that constantly crashes and freezes, will pop-up over other apps on its own.

6. We used to use Panasonic tough books that were far more user friendly but wasted on just a field app.This app is junk.

7. It might "work", but syncs after every action and takes forever to do so.

8. It constantly loses data and I have to re-enter data all the time.

9. I get an error saying I need the latest version of Microsoft authenticator or Intune company portal.

10. Sync all the time even when setting is turned off.

11. Now it doesn't work with Android anymore.

1. Fix Field Service Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Field Service: Restarting the app will resolve most errors.
2. Update the Field Service App. Here is how:
   1. On Android goto PlayStore » Search for "Field Service" » Open Field Service Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Field Service » click "UPDATE".
3. Clear Field Service Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from Field Service servers.
   1. On Android, goto Settings » Apps » Select "Field Service Mobile" » click Storage » click "Clear Cache".
4. Check Field Service app permissions. If any of these permissions required to use your device's features are disenabled, Field Service might not work.
5. Uninstall and reinstall Field Service. If nothing else has worked, completely uninstall Field Service then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Field Service not working

2. Fix Field Service Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Field Service be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Field Service not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Field Service may not be able to connect to the Internet when running in the background.