Published by Microsoft Corporation on Jun 18, 2024

Report an issue with Xbox Game Pass (Beta).
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Xbox Game Pass (Beta)?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Microsoft Corporation to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Xbox Game Pass (Beta)

1. The Microsoft Services Agreement apply to your use of the Xbox Game Pass App beta. FEEDBACK.

2. You also give to third parties, without charge, any patent rights needed for their products, technologies and services to use or interface with any specific parts of a Microsoft software or service that includes the feedback.

3. If you give feedback about the Xbox Game Pass App beta to Microsoft, you give to Microsoft, without charge, the right to use, share and commercialize your feedback in any way and for any purpose.

4. The following terms supplement any software license terms that accompany the Xbox Game Pass App beta.

5. You will not give feedback that is subject to a license that requires Microsoft to license its software or documentation to third parties because we include your feedback in them.

6. The Xbox Game Pass App beta is a pre-release version.

7. This is a Public Beta of the Xbox Game Pass app that provides and early peek at new capabilities.

8. Please refer to Microsoft’s EULA for Terms of Service for Microsoft’s gaming applications on Android. PRE-RELEASE SOFTWARE.

9. You acknowledge that you have previously agreed to the Microsoft Services Agreement.

10. MICROSOFT SERVICES AGREEMENT.

11. It may not operate properly or work the way a final version of the software will.

Xbox Game Pass (Beta) Customer Insights

1. This is the reason to join the Xbox ecosystem.Being able to install games to your xbox from your phone is great and works almost flawlessly, but remote play can be a little laggy.

2. If you get the little phone holder clip, it's a pretty good fit to play games with your Xbox controller and the phone attached to it.

3. Size of screen can be a deal breaker for some games if you try to play on your cell phone and the game has info that you need, but it's fit to a large display.

4. I can play xbox games anywhere I have an internet connection.

5. No matter which game.As someone who has spent more than a fair share amount of time playing Stadia, Xbox's Cloud gaming basically blows it out of the water, let alone game pass itself.

6. I was extremely surprised to find out that I can play many of my favorite Xbox One games on my chromebook.

7. Some games you can play by touch screen, but that's not really great so far on the games I tried.

8. If you have solid internet (Ethernet recommended, but not required) and lack a modern system (or are waiting to get a Series X, which may take a very long time), this is absolutely worth your money for the subscription even full price, let alone the 3 months for a single dollar.

9. The only real problem is that on my chromebook, the screen sizing was messed up a little and the controls were messed up so that i would keep looking up and left, and for some reason the triggers made it look down, which made it unplayable.

10. Note that some games perform better than others.I am unable to perform remote install...it never even finds my console.

11. It worked perfectly on my phone.I use this on my chromebook with an xbox controller plugged in.

Steps to Troubleshoot & Fix Xbox Game Pass (Beta) Issues

1. Fix Xbox Game Pass (Beta) Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Xbox Game Pass (Beta): Restarting the app will resolve most errors.
  2. Update the Xbox Game Pass (Beta) App. Here is how:
    1. On Android goto PlayStore » Search for "Xbox Game Pass (Beta)" » Open Xbox Game Pass (Beta) » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Xbox Game Pass (Beta) » click "UPDATE".
  3. Clear Xbox Game Pass (Beta) app cache: Clearing cached data will force your app to retrieve the latest data directly from Xbox Game Pass (Beta) servers.
    1. On Android, goto Settings » Apps » Select "Xbox Game Pass (Beta)" » click Storage » click "Clear Cache".
  4. Check Xbox Game Pass (Beta) app permissions. If any of these permissions required to use your device's features are disenabled, Xbox Game Pass (Beta) might not work.
  5. Uninstall and reinstall Xbox Game Pass (Beta). If nothing else has worked, completely uninstall Xbox Game Pass (Beta) then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Xbox Game Pass (Beta) not working


2. Fix Xbox Game Pass (Beta) Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Xbox Game Pass (Beta) be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Xbox Game Pass (Beta) not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Xbox Game Pass (Beta) may not be able to connect to the Internet when running in the background.

Reported Issues