Published by Microsoft Corporation on Jun 18, 2024

contact Xbox Game Pass (Beta) Chat with our AI-based Xbox Game Pass (Beta) Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Xbox Game Pass (Beta)?



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Why chat with our AI Xbox Game Pass (Beta) Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Xbox Game Pass (Beta).
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. This is the reason to join the Xbox ecosystem.Being able to install games to your xbox from your phone is great and works almost flawlessly, but remote play can be a little laggy.

2. If you get the little phone holder clip, it's a pretty good fit to play games with your Xbox controller and the phone attached to it.

3. Size of screen can be a deal breaker for some games if you try to play on your cell phone and the game has info that you need, but it's fit to a large display.

4. I can play xbox games anywhere I have an internet connection.

5. No matter which game.As someone who has spent more than a fair share amount of time playing Stadia, Xbox's Cloud gaming basically blows it out of the water, let alone game pass itself.

6. I was extremely surprised to find out that I can play many of my favorite Xbox One games on my chromebook.

7. Some games you can play by touch screen, but that's not really great so far on the games I tried.

8. If you have solid internet (Ethernet recommended, but not required) and lack a modern system (or are waiting to get a Series X, which may take a very long time), this is absolutely worth your money for the subscription even full price, let alone the 3 months for a single dollar.

9. The only real problem is that on my chromebook, the screen sizing was messed up a little and the controls were messed up so that i would keep looking up and left, and for some reason the triggers made it look down, which made it unplayable.

10. Note that some games perform better than others.I am unable to perform remote install...it never even finds my console.

11. It worked perfectly on my phone.I use this on my chromebook with an xbox controller plugged in.

Steps to Troubleshoot & Fix Xbox Game Pass (Beta) Issues

1. Fix Xbox Game Pass (Beta) Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Xbox Game Pass (Beta): Restarting the app will resolve most errors.
  2. Update the Xbox Game Pass (Beta) App. Here is how:
    1. On Android goto PlayStore » Search for "Xbox Game Pass (Beta)" » Open Xbox Game Pass (Beta) » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Xbox Game Pass (Beta) » click "UPDATE".
  3. Clear Xbox Game Pass (Beta) app cache: Clearing cached data will force your app to retrieve the latest data directly from Xbox Game Pass (Beta) servers.
    1. On Android, goto Settings » Apps » Select "Xbox Game Pass (Beta)" » click Storage » click "Clear Cache".
  4. Check Xbox Game Pass (Beta) app permissions. If any of these permissions required to use your device's features are disenabled, Xbox Game Pass (Beta) might not work.
  5. Uninstall and reinstall Xbox Game Pass (Beta). If nothing else has worked, completely uninstall Xbox Game Pass (Beta) then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Xbox Game Pass (Beta) not working


2. Fix Xbox Game Pass (Beta) Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Xbox Game Pass (Beta) be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Xbox Game Pass (Beta) not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Xbox Game Pass (Beta) may not be able to connect to the Internet when running in the background.

Reported Issues

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