Published by Keesler Federal Credit Union on Sep 10, 2024

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Why should I report an Issue with Keesler Federal Mobile Banking?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Keesler Federal Credit Union to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Keesler Federal Mobile Banking

1. Busy members can also make quick transfers within Keesler Federal accounts and find the closest ATM in Keesler Federal’s network.

2. Keesler Federal uses multiple methods of encryption to communicate securely through all mobile service providers.

3. Keesler Federal Credit Union’s FREE Mobile Banking Application for iOS devices.

4. With a single click, you can find the fee-free ATMs near you and locate the closest Keesler Federal branch.

5. All Keesler Federal members may use our Mobile Application for no charge.

6. Security measures block unauthorized access and protect your data, no matter how you access your accounts.

7. Manage your accounts, view copies of your cleared checks, and view transaction history.

8. Our search feature provides addresses and branch contact information.

9. Your wireless provider’s messaging and data rates may apply.

10. Consult our Frequently Asked Questions for quick answers about Keesler Federal’s Mobile App.

Keesler Federal Customer Insights

1. It has been reported and I have been told " we're working on it".uses to have intermittent issues logging in and being able to connect, but these issues have almost disappeared completely.

2. When I try to do a deposit now all I get is terms and conditions page and no way to continue.*update to review - Recently, I got a 2023 phone, and the problems are gone, up to date phones should work fine.

3. Call back has never been over 10-15 minutes.Was great but now I downgraded to 3 stars as it has seemingly eliminated remote deposits.

4. I have other issues but not enough room to write.The app doesn't work properly.

5. It won't remember my device even though I tell it to remember and I have to enter in a new name for my device every single time.

6. Doesn't remember this device or password.

7. Transfer link doesn't work AT ALL.

8. The help doesn't work.

9. Been in communication since day 1 to get it to work correctly.

10. Gives a list of banks to choose from but KFCU isn't on that list...There are too many ways that everyone can be infiltrated.

11. I have had my account for almost 2 years and unlike other banking institutions, I've had zero problemsVery convenient and handy.

Steps to Troubleshoot & Fix Keesler Federal Issues

1. Fix Keesler Federal Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Keesler Federal: Restarting the app will resolve most errors.
  2. Update the Keesler Federal App. Here is how:
    1. On Android goto PlayStore » Search for "Keesler Federal" » Open Keesler Federal Mobile Banking » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Keesler Federal » click "UPDATE".
  3. Clear Keesler Federal Mobile Banking app cache: Clearing cached data will force your app to retrieve the latest data directly from Keesler Federal servers.
    1. On Android, goto Settings » Apps » Select "Keesler Federal Mobile Banking" » click Storage » click "Clear Cache".
  4. Check Keesler Federal app permissions. If any of these permissions required to use your device's features are disenabled, Keesler Federal might not work.
  5. Uninstall and reinstall Keesler Federal. If nothing else has worked, completely uninstall Keesler Federal then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Keesler Federal not working


2. Fix Keesler Federal Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Keesler Federal be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Keesler Federal not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Keesler Federal may not be able to connect to the Internet when running in the background.

Reported Issues