Contact Ascend Federal Credit Union Customer Service

Why should I report an Issue with Ascend Federal Credit Union?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Ascend Federal Credit Union Mobile to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I dropped one star because the mobile check deposit feature kept taking too bright of a photo to see details of the reverse side of the check.

2. That leaves me with no other choice than to enter a rather cumbersome and complex password each time I try to check my balance.The only thing I do not like about the app is that I cannot see loan information on the app, ie., rate, correct interest amount due on next payment.

3. One of my main issues is it doesnt have a place to send a message to customer service with issues, and it doesnt allow you to select a single transaction to inquire more about it.Noticably better than it used to be...... thank goodness !! The only problem I still have is that this app has some how "lost" (?????) it's finger print log on abilities.

4. Not critical by any means, just a little loss of convenience.The mobile check deposit portion took multiple times to get to work.

5. I am running Oneplus 6 with Android 9 and the app launches the camera and I followed the instructions and kept trying to take a picture doesn't work at all.

6. The only thing I dislike about it is that the messages in the top left corner are a waste of time and they'd be better off removing the feature entirely.The app is great for keeping up to date on my accounts.

7. I haven't used the deposit feature, but tried to apply for car financing and after inputting all the info, it wouldn't finish the transaction.

8. This bug applies to Ascend FCU and a few other Federal credit unions because it has the same issue too.The app is pretty good, I dont usually have any issues.

9. This was the first time using that feature and I had to close the app 3 times, then uninstall/ reinstall, and still had to close the app two more times to get it to work.

10. I just made the deposit so hopefully it will be acceptable.I would give another star but mobile deposit isn't up to par for everyone's convenience.

11. I cannot take a picture of my checks at all for mobile deposit.

1. Fix Ascend Federal Credit Union Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Ascend Federal Credit Union: Restarting the app will resolve most errors.
2. Update the Ascend Federal Credit Union App. Here is how:
   1. On Android goto PlayStore » Search for "Ascend Federal Credit Union" » Open Ascend Federal Credit Union » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Ascend Federal Credit Union » click "UPDATE".
3. Clear Ascend Federal Credit Union app cache: Clearing cached data will force your app to retrieve the latest data directly from Ascend Federal Credit Union servers.
   1. On Android, goto Settings » Apps » Select "Ascend Federal Credit Union" » click Storage » click "Clear Cache".
4. Check Ascend Federal Credit Union app permissions. If any of these permissions required to use your device's features are disenabled, Ascend Federal Credit Union might not work.
5. Uninstall and reinstall Ascend Federal Credit Union. If nothing else has worked, completely uninstall Ascend Federal Credit Union then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Ascend Federal Credit Union not working

2. Fix Ascend Federal Credit Union Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Ascend Federal Credit Union be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Ascend Federal Credit Union not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Ascend Federal Credit Union may not be able to connect to the Internet when running in the background.