Contact i-ONE Bank Global Customer Service

Why should I report an Issue with i-ONE Bank Global?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of IBK 기업은행 to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Address Book : Used to retrieve contacts when sending SMS remittance or transfer. - Camera : Used for taking ID cards and recognizing QR codes when copying official certificates. - Storage space: Used for storing and loading certificates and storingtemporary photos when taking ID cards. - Location : Used to find a branch using location information. ※ i-ONE Bank Global requests the minimum access rights for the smooth use of the app. ※ You can use the service even if you do not agree with the optional access right, but some functions may be restricted. ※ App access rights are divided into essential rights and optional rights in response to Android OS 6. 0 or higher.

2. Supports online account opening and documentation process for electronic finance services application to enable faster application at IBK branches. - Enter country of remittance country and amount and the AI will suggest the fastest and cheapest remittance methods for you. - Electronic wallet for remittances and exchanges, enabling pre-purchasing of foreign currencies. - Invite friends and remit money overseas together to be received additional preferential exchange rates benefits. - Digital Q&A service that answers to your queries related to banking services. ※ For more secured financial transactions, service may be restricted if the operating system is manipulated in an unjustifiable manner such as rooting.

3. Rooted terminals should be reset to factory setting in a manufacturer's customer service center before use. - Phone: This is the right to access device information, which isused to collect device information for mobile phone identificationand issuance of mobile certificates.

4. This app is for foreign expats in Korea to enable use of easy and quick overseas remittance and other banking services by providing 15 languages from 17 countries.

5. If you are using an OS version less than 6. 0, you cannot selectively grant permission, so we recommend that you check if the operating system can be upgraded and upgrade the OS to 6. 0 or higher if possible.

6. IBK’s i-ONE Bank Global brings to you the convenience of using i-ONE Bank!

7. Mobile certificate enables users easy transactions with just a single 6-digit PIN.

8. Supports 15 languages from 17 countries, including Korean.

9. In addition, even if the operating system is upgraded, the access rights agreed to by the existing app do not change, so in order to re-establish access rights, you must delete and reinstall the app to set access rights normally.

1. Today I spent 2 hours trying to set up a remittance account and they ended up just blocking my access to mobile banking altogether.While updating my phone to Android 9.0 the app deleted itself, and will not reinstall- it says "error 504" immediately after downloading.

2. I don't want to have to open an account with another bank, but I need mobile banking!Your app become useless when you updated it.

3. Those who couldn't manage to use it, click on your V30 mobile plus app to update the permissions, that is the problem.Stupid stupid.

4. Recently I bought Galaxy Note 9 and I install the app but i can't install certificates because it asks me to allow unknown sources but it seems on Note 9 it is a bit different you should check for every app but i can't find IBK ONE GLOBAL there.

5. I am facing mobile phone verification problem.

6. It doesn't work.Can't manage to log on to my account regardless of the verification option I choose.

7. When I get to create the password phase, it kept telling me that my password must have at least 10 characters, I have 15 characters, I changed even to 20, 11, ... Numbers characters special characters mixed.

8. Would not recommend.Update:started working for awhile but broke again with the newest Android update.

9. Previous app was working well for me, not satisfied with the current one.Hello there! Re-registration is required after updated the new version.

10. You have no idea what your actual balance is half the time, and there are so many pages that you tie yourself in knots trying to get where you're going.

11. I hope you solve this problem very soon or contact me because may be only I have this kind of problem.

1. Fix i-ONE Bank Global Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart i-ONE Bank Global: Restarting the app will resolve most errors.
2. Update the i-ONE Bank Global App. Here is how:
   1. On Android goto PlayStore » Search for "i-ONE Bank Global" » Open i-ONE Bank Global » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for i-ONE Bank Global » click "UPDATE".
3. Clear i-ONE Bank Global app cache: Clearing cached data will force your app to retrieve the latest data directly from i-ONE Bank Global servers.
   1. On Android, goto Settings » Apps » Select "i-ONE Bank Global" » click Storage » click "Clear Cache".
4. Check i-ONE Bank Global app permissions. If any of these permissions required to use your device's features are disenabled, i-ONE Bank Global might not work.
5. Uninstall and reinstall i-ONE Bank Global. If nothing else has worked, completely uninstall i-ONE Bank Global then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing i-ONE Bank Global not working

2. Fix i-ONE Bank Global Server issues & Internet Connection

1. Check network connection: An unstable Internet will make i-ONE Bank Global be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to i-ONE Bank Global not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, i-ONE Bank Global may not be able to connect to the Internet when running in the background.