Contact CB- Customer Service

Why should I report an Issue with CB-Mobile Banking?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Civista Bank to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. · Features: NEW! - Add your accounts from other financial institutions to view all of your checking, savings, credit card, loan payments, and more in one place. *Some features may require separate qualified enrollment.

2. Standard wireless carrier charges may apply. See for details. Member FDIC. An Equal Housing Lender. NMLS# 412766. Routing# 041201635.

3. Other restrictions may apply.

4. Compatible mobile device required.

1. Better places to bank with customer service, apps that work, and won't charge inactivity charges on accounts after banking with them for over 25 years.Transactions don't show up untill days later (even as pending, they just all of a sudden show up as posted) and then the times are not right (ATM fees remursed and time stamped before I even withdrew money from ATM, etc.)App works great to keep an eye on account balances.

2. And linking all my cards under 1 app is also awesome!!Continues to get better, would like the password option to have 3 tries because sometimes I forget it and have to change it and put old pass in more than 1 time, easy to call and get unlocked thoughI like the new app, but the budgeting tool is confusing.

3. Very easy to read an accessibility is on point! I'm able to mobile deposit checks, transfer funds, view transaction as well as see a perfect snapshot of all of my accounts.

4. This is a less than optimal performance for an app which might find itself being used in a tactical setting, and as such a possibly life saving tool, unnecessarily delayed by the inability to exit.

5. Pray hope attention to this (Flaw?)Never could get logged in to use app and no customer support after sending message about the problem.

6. Also like the bill pay option to pay utilities.Love this new app!! The different functions are amazing you can do so many different things that you couldn't before.

7. Easy to transfer money from one account to another.

8. My old bank was taken over by civista and it's been one issue after another.

9. Can't figure out how to make the budget categories line up with my own labels.Network unavailable error.

10. Last straw for this bank.

11. Nice job Civista!I can't get out of the app without restarting my phone.

1. Fix CB- Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart CB-: Restarting the app will resolve most errors.
2. Update the CB- App. Here is how:
   1. On Android goto PlayStore » Search for "CB-" » Open CB-Mobile Banking » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CB- » click "UPDATE".
3. Clear CB-Mobile Banking app cache: Clearing cached data will force your app to retrieve the latest data directly from CB- servers.
   1. On Android, goto Settings » Apps » Select "CB-Mobile Banking" » click Storage » click "Clear Cache".
4. Check CB- app permissions. If any of these permissions required to use your device's features are disenabled, CB- might not work.
5. Uninstall and reinstall CB-. If nothing else has worked, completely uninstall CB- then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing CB- not working

2. Fix CB- Server issues & Internet Connection

1. Check network connection: An unstable Internet will make CB- be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to CB- not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, CB- may not be able to connect to the Internet when running in the background.