Published by Siam Commercial Bank PCL. on Feb 10, 2024

Report an issue with SCB EASY.
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Why should I report an Issue with SCB EASY?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Siam Commercial Bank PCL. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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1. About Easy App: The first banking application in Thailand offering more than just an ordinary transaction.

2. Over 12 million people manage their finances through the app.

3. You can do basic financial activities like transfer money to friends and family, pay your bills, top-up your mobile phones.

SCB EASY Customer Insights

1. Other banking apps do not require this.Change my rating from 1 to 3 stars on the latest update (Feb17, 2023) that shows the message to disable the Accessibility Service for security reason.

2. Still, this requirement affects other apps, so the missing 2In order to prevent(?) The latest surge of money "sucking" scam, the app disabled itself to run when any accessibility options were selected.

3. Then at some time (around 7:00 - 8:00 in Thailand), there would suddenly be a notification that the transaction has completed (or failed).Oh dear! SCB is kindergarten!!! We have now to deactivate USB debugging before using this app.

4. But not with SCB app! UPDATE!!! After the new update the app tells me to deactivate USB debugging even when USB debugging IS deactivated!!! Crazy!!!!!!!!!!Installed on 2 new phones this week.

5. The device's accessibility features should still be available to users including people with disabilities who rely on this service.

6. Inform us and give us choice to acknowledge the risk, don't blockAs many others i was unable to use the latest version because of the accessability services.

7. Spend a lot of time to try to perform a promptpayThe app doesn't allow you to use if you have accessibility services on.

8. After many tries i found out that the SCB app does not allow my Kaspersky virus and security program running in the background.

9. I can't find any option to add already completed transactions to Favourites anymore after returning from transaction completed screen.

10. From my testing, the new requirement only applies to the sideloaded apps, not those installed from official stores.

11. Please find a better solution.Damm just today, I'm carefully update this app but it force to update before use.

Steps to Troubleshoot & Fix SCB EASY Issues

1. Fix SCB EASY Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart SCB EASY: Restarting the app will resolve most errors.
  2. Update the SCB EASY App. Here is how:
    1. On Android goto PlayStore » Search for "SCB EASY" » Open SCB EASY » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SCB EASY » click "UPDATE".
  3. Clear SCB EASY app cache: Clearing cached data will force your app to retrieve the latest data directly from SCB EASY servers.
    1. On Android, goto Settings » Apps » Select "SCB EASY" » click Storage » click "Clear Cache".
  4. Check SCB EASY app permissions. If any of these permissions required to use your device's features are disenabled, SCB EASY might not work.
  5. Uninstall and reinstall SCB EASY. If nothing else has worked, completely uninstall SCB EASY then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing SCB EASY not working

2. Fix SCB EASY Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make SCB EASY be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to SCB EASY not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, SCB EASY may not be able to connect to the Internet when running in the background.

Reported Issues