contact NYCB Mobile

Contact NYCB Mobile

Published by New York Community Bank
Updated: May 11, 2023

Report an issue with NYCB.
Send the customer service your feedback so they can fix your issue asap.

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Why should I report an Issue with NYCB Mobile?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of New York Community Bank to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

NYCB Mobile Features and Description

NYCB Mobile – Banking on the Go! A safe, secure and convenient way to manage your money from virtually anywhere, at any time. ON DEVICE ENROLLMENT: ● Enroll for mobile banking and online banking directly from the mobile banking application. ● Once enrolled, you can use the credentials created to access both online banking and mobile banking. MANAGE YOUR BANK ACCOUNTS: ● Touch ID or Face ID to quickly and securely login for supported devices1. ● Get your instant balance from the home screen without having to log in. ● View your account transaction history and balances2. ● View check images. ● Setup alert preferences, receive email, push or text alerts and view alert history2. ● Transfer money between your eligible NYCB accounts2. ● Use the convenient "Remember Me" function for easy login. PAY BILLS & PEOPLE: ● View your e-Bills and schedule payments. ● Setting up payees is a snap! With Photo Bill Capture, take a photo of your bill using your mobile device and the company is added automatically. ● Send money to people you know with Zelle®! Securely send and receive money with Zelle using an email address or a U.S. mobile phone number. ACCOUNT ALERTS: ● Register your device for text alerts, push alerts and email alerts. You can set up your alerts preferences directly from NYCB Mobile. ● Various alerts available, including balance alerts, transaction alerts, and security alerts. NYCB MOBILE DEPOSIT: ● Deposit checks from your mobile device directly to your account with on-screen limits3. MY CARD: Card management and spend tracking functionality that allows you to: • Safeguard your NYCB card: turn your debit card "on" and "off" as needed. • Establish transaction controls for dollar amount limits, merchant categories and geographic locations. • Receive alerts when your payment card is used, approved or exceeds the transaction controls you set. • Add travel plans so you can use your card worry-free. • Quickly add your NYCB debit cards to your device's digital wallet. • And more… FIND LOCATIONS: ● Locate the nearest branches and ATMs using your current location, zip code or address. NYCB Mobile is available for eligible New York Community Bank and MyBankingDirect customers and accounts that have registered for NYCB Online or NYCB Mobile. Some features may not be available through NYCB Mobile and can only be accessed by logging into NYCB Online at or For more information visit us at or call us at (877) 786-6560. Standard messaging and data rates may apply when using mobile and text banking. 1Supported device is needed. 2Subject to certain limitations. 3Deposits made via NYCB Mobile Deposit may appear real-time in Transaction History however availability of funds is subject to Bank review. Deposit limits apply. Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license. New York Community Bank, A division of Flagstar Bank, N.A. - Member FDIC

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Troubleshoot and Solve Common NYCB Issues

How to Fix NYCB Not Working, Crashes, has Errors, Is Unresponsive, has Black screen/White screen:

To resolve these issues with NYCB, we will start with troubleshooting the service itself and then account issues, then potential problems with your device. Let's get started:

  1. Check if NYCB is down for everyone and not just you: A good way to know if it's not working for everyone is to check Appcontacter NYCB user reports here >>. If other users are reporting that NYCB is down, you'll need to wait until NYCB itself fixes the issue.

  2. Clear NYCB app cache: Clearing cached data will force.....

Reported Issues

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