Published by New York Community Bank on Feb 9, 2024

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Why should I report an Issue with Flagstar Mobile Banking?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of New York Community Bank to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Flagstar Mobile Banking

1. Manage your money on the go with Flagstar Mobile Banking*. -Enroll for mobile banking and online banking directly from Flagstar Mobile Banking. -Once enrolled, you can use the credentials created to access both online banking and mobile banking. - Fingerprint Login and Face ID - With compatible devices, now logging in has never been easier. - Mobile Alerts - Stay in touch with your finances by using account and security alerts. - Bill Pay - Pay your bills, view your e-Bills, and schedule payments. - Send Money with Zelle® - Send money to people you know, no matter where they bank. - Mobile Deposit - Deposit checks easily and securely from anywhere at any time. - My Credit Score - Get instant access to your credit score, credit report, and more. - Card Controls - debit card management and spend tracking functionality. *Not all devices supported.

2. Zelle® and the Zelle® marks are property of Early Warning Services ,LLC. Eligible U. S. bank account required. ***Not all devices supported.

3. Available for eligible personal and business deposit account customers only. ** ©2024 Early Warning Services ,LLC. All rights reserved.

4. Personal customer checking and savings accounts only.

5. Accounts must be in good standing.

Flagstar Customer Insights

1. I've been locked out of my account numerous times over the past year, this time they want me to go into the local branch, problem is thay their branch is in another state.

2. Not sure if it is the app or my phone, but other bank apps haven't had this problem.

3. Doesn't even attempt to read your phone's contacts so you need to add them again within the app if you want to send them money.

4. Whenever there is an update I have to read the 1000 pages of terms (hyperbole of course) in order for it to work again.No matter what you guys do to try and make this app a success it never works.

5. I have no issues with any other banking app at all, they are easy to use and work almost flawlessly.

6. Every time I have used this app to deposit checks or pay a bill or look at a balance I have had issues and have to call someone and beg for help.

7. Avoid this bank if you want to avoid headaches.It is mostly OK, but the fingerprint option is cancelled from time to time.

8. Other banking apps work fine.

9. I have 4 other financial apps that work like a charm.

10. I always try to give the benefit of the doubt with development issues, but in this case I can'tUsed to work but not anymore.

11. Plus a million other issues.Everything works well except the Zelle app is broken.

Steps to Troubleshoot & Fix Flagstar Issues

1. Fix Flagstar Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Flagstar: Restarting the app will resolve most errors.
  2. Update the Flagstar App. Here is how:
    1. On Android goto PlayStore » Search for "Flagstar" » Open Flagstar Mobile Banking » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Flagstar » click "UPDATE".
  3. Clear Flagstar Mobile Banking app cache: Clearing cached data will force your app to retrieve the latest data directly from Flagstar servers.
    1. On Android, goto Settings » Apps » Select "Flagstar Mobile Banking" » click Storage » click "Clear Cache".
  4. Check Flagstar app permissions. If any of these permissions required to use your device's features are disenabled, Flagstar might not work.
  5. Uninstall and reinstall Flagstar. If nothing else has worked, completely uninstall Flagstar then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Flagstar not working


2. Fix Flagstar Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Flagstar be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Flagstar not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Flagstar may not be able to connect to the Internet when running in the background.

Reported Issues