Contact CB Pay Customer Service

Why should I report an Issue with CB Pay?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of CB BANK PCL to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. With such objectives towards improving technology and innovation in the rapidly changing landscape of banking and financial services, we have launched the CB Pay – mobile banking app which is a solution to delight our valued customers.

2. CB bank always strives to offer enjoyable experiences for the customers with the best solution and most reliable financial services.

3. CB Bank was established on 21st August 1992 with the permission of the Central Bank of Myanmar under the law of Financial Institutions of Myanmar and the Central Bank of Myanmar.

4. Customers can download CB Pay app to their mobile phones and do self-registration for their wallet account.

5. CB Bank PCL is one of the largest private banks in Myanmar.

6. CB Pay is a mobile banking service which is available to use in all mobile phone devices.

7. CB Pay not only facilitates banking at your fingertips but also eases your lifestyle.

8. If customers already have ATM card, they can register with their ATM card number so that CB pay will automatically link with his ATM card account. - Transfer money to all CB Bank customers with ATM card number, Account number, Phone number (CB pay number) or even with NRIC number for those who do not have bank account/ATM or CB pay wallet account. - Pay or Request money with dynamic QR code within CB pay users. - Make payment with static QR code at stores, restaurants or taxi drivers. - Enjoy services like ATM card application, loan application or cheque book requests. - Pay your bills such as electricity bill, 4-TV bill or insurance. - Find your nearest CB Bank ATMs/CRM, branches, Exchange Counters, CB agents and Merchants locations on-the-go. - Scheduling your payment for specific purpose and dates.

1. No responsibility from call center and bank, except pointing fingers each other... 😡😡😡Really satisfied when I used that !! So easy to use this app and high level security ! 🫡🫡🫡Good application that is required to easy functionZero Accountability and No response!! Cash withdrawal token appointment sucks and too many bugs.

2. (For the moment, I've been watching the loading circle for 3 minutes) Need developments to be more reliable as a mobile banking app.

3. Only solution being offered is now i have to go to the bank tomorrow to unlock my account to able to login again.

4. And didn't announced the fixing of temporary bugs or having an error inside the app.There are bugs in top-up mobile bill.

5. But bank don't send noti or message that those features are not working or those are in maintenance.

6. After you factory reset your phone or you get a new phone, you need to go to the bank to log in to your account again.

7. And I know only when I call to call center.There are bugs in the app.

8. Looking forward.App is a little wrong! Pay bill is not perfect one example from cb pay payment to wave pay is not connected !! It's fate .

9. What an inconvenience... should have known earlier.Sometime, some features are not working properly/completely.

10. very bad and low tech app... worst banking app in Myanmar compared to other banking app.

11. Had to call the hotline and they couldn't help me too.

1. Fix CB Pay Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart CB Pay: Restarting the app will resolve most errors.
2. Update the CB Pay App. Here is how:
   1. On Android goto PlayStore » Search for "CB Pay" » Open CB Pay » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CB Pay » click "UPDATE".
3. Clear CB Pay app cache: Clearing cached data will force your app to retrieve the latest data directly from CB Pay servers.
   1. On Android, goto Settings » Apps » Select "CB Pay" » click Storage » click "Clear Cache".
4. Check CB Pay app permissions. If any of these permissions required to use your device's features are disenabled, CB Pay might not work.
5. Uninstall and reinstall CB Pay. If nothing else has worked, completely uninstall CB Pay then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing CB Pay not working

2. Fix CB Pay Server issues & Internet Connection

1. Check network connection: An unstable Internet will make CB Pay be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to CB Pay not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, CB Pay may not be able to connect to the Internet when running in the background.