Published by AL ETIHAD CREDIT BUREAU PJSC on Nov 7, 2024

Report an issue with AECB CreditReport.
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Why should I report an Issue with AECB CreditReport?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of AL ETIHAD CREDIT BUREAU PJSC to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About AECB CreditReport

1. It changes according to your payment behavior, making payments on or before the due date and not bouncing cheques, reducing the number of credit cards and other credit facilities and consistently reducing outstanding balances will improve your Credit Score.

2. Your Credit Report is a document that includes your personal identity information, details of your credit cards, loans and other credit facilities, along with your payments and bounced cheques history.

3. It is mostly used by financial institutions to assess the credit standing of an individual or company, when reviewing an application for a loan, credit card or other credit facilities.

4. Your Credit Score is a three-digit number that predicts how likely you are to make your loan and credit card payments on time.

5. Your Credit Score uses an algorithm based on modern predictive analytics methodologies used by multiple credit bureaus and banks internationally.

6. Step 5: Complete your payment by Debit or Credit Card.

7. To resolve inaccurate information in your report, you will need to contact your banks and financial institutions who can correct and update your records.

8. Step 6: View your Score and receive your PDF report via email within minutes.

9. Step 5: View your Score and receive your PDF report via email within minutes.

10. It is also used by other entities such as telecommunication, car rental and leasing, insurance and real estate companies.

11. A list of all our Data Providers contact details is available within the App.

AECB CreditReport Customer Insights

1. The payment is done and after that the site is getting unavailable and cannot get the score and the paid amount is gone for everI tried to open so many times but no avail.. Then I called their customer support he just told try it again but the same nothing happen I can't able to access my AECB.. That i needed urgently.. He then told me to go to their website but still the same issue even I tried on my uae pass nothing happen.. It same like a useless apps.. But no other option to hang with coz of our credit score record rely on it..The app still has bugs when you click on purchase it still doesn't show the options for the payment to enter the card details I have reinstalled the app several timesIt should be zero star for this kind of apps.

2. Steps: 1) download "UAE Pass" and register in it with face verification 2) open app "Credit Report" with the help of "UAE Pass" 3) then if you want to open it with just email and password, click forgot password and using OTP sent to you, create new password.

3. What a waste of time.I paid to get my credit score and report.

4. And after purchase also amount was deducted and nothing is received(credit report and credit score).

5. It's very difficult to enter the date of birth in time before session expires as I am born in 01/01/1943 and the app does not allow entering the date manually, only on the calendar it provides.

6. While adding my credit card details, amount was deducted multiple times.

7. Then for what purpose i paid it forA very nice and efficient way to know your credit score.

8. BUT.. app is not working..Not working, even sign up is not working 😞Excellent ! Best way to open and use this app (without registering in it) is by doing sign-in from another app "UAE Pass".

9. Secondly, even after trying many times and entering, I am not able to pay by card after I have chosen the report needed.

10. I hope they fix it or give an alternative solution to get the credit report.Very bad application .

11. (The system is not available try again later ) message for the last five days, using the link.

Steps to Troubleshoot & Fix AECB CreditReport Issues

1. Fix AECB CreditReport Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart AECB CreditReport: Restarting the app will resolve most errors.
  2. Update the AECB CreditReport App. Here is how:
    1. On Android goto PlayStore » Search for "AECB CreditReport" » Open AECB CreditReport » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for AECB CreditReport » click "UPDATE".
  3. Clear AECB CreditReport app cache: Clearing cached data will force your app to retrieve the latest data directly from AECB CreditReport servers.
    1. On Android, goto Settings » Apps » Select "AECB CreditReport" » click Storage » click "Clear Cache".
  4. Check AECB CreditReport app permissions. If any of these permissions required to use your device's features are disenabled, AECB CreditReport might not work.
  5. Uninstall and reinstall AECB CreditReport. If nothing else has worked, completely uninstall AECB CreditReport then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing AECB CreditReport not working


2. Fix AECB CreditReport Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make AECB CreditReport be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to AECB CreditReport not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, AECB CreditReport may not be able to connect to the Internet when running in the background.

Reported Issues