Contact Community Bank's CB2GO Customer Service

Why should I report an Issue with Community Bank's CB2GO?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Community BancShares of Mississippi, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. CB2GO is free to all Community Bank customers who have accounts opened in Mississippi, Alabama, Tennessee, or Florida. •Find our ATMs and offices using the GPS system provided by your device. **This is limited to locating our offices and ATMs.

2. Our CB2GO (formerly CellTeller) app makes it easy to check your balances on the go, as well as pay bills, deposit checks, locate Community Bank offices and ATMs, send and receive person-to-person payments and more.

3. Bank with Community Bank from anywhere.

4. Please refer to your carrier for any fees that may apply.

1. Updating to let people know this is still an issue, and if you have it, this is the solution: Mobile deposit only works on my phone (Galaxy S10e) if the phone stays in landscape mode the whole time during the remote deposit.

2. Trying to do a mobile deposit is frustrating because it will close the whole app when you're trying to take a picture of the check.

3. It doesn't work! I put in the amount, take the pics front and back (in landscape mode) and it automatically blanks out the total without letting me click Submit Deposit.

4. Next, I had to write "Community bank mobile deposit" on the back below the line labeled "DO NOT WRITE, STAMP, OR SIGN BELOW THIS LINE".

5. If it switches back to portrait view after taking a picture, it clears out the entire mobile deposit form.

6. It's so frustrating especially since sometimes you need to check your account balance in a hurry.The app is the worst mobile banking app I have ever experienced.

7. It's no longer quick and convenient.Mobile check deposit is finicky.

8. Then, most of the time the deposit feature doesn't work.

9. One of the 5 times it actually included a deposit amount, but when I checked, it only has a pic of the front of the check.

10. After that, I was able to take pictures and submit the check for deposit.

11. Mobile deposit does not work.

1. Fix Community Bank's CB2GO Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Community Bank's CB2GO: Restarting the app will resolve most errors.
2. Update the Community Bank's CB2GO App. Here is how:
   1. On Android goto PlayStore » Search for "Community Bank's CB2GO" » Open Community Bank's CB2GO » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Community Bank's CB2GO » click "UPDATE".
3. Clear Community Bank's CB2GO app cache: Clearing cached data will force your app to retrieve the latest data directly from Community Bank's CB2GO servers.
   1. On Android, goto Settings » Apps » Select "Community Bank's CB2GO" » click Storage » click "Clear Cache".
4. Check Community Bank's CB2GO app permissions. If any of these permissions required to use your device's features are disenabled, Community Bank's CB2GO might not work.
5. Uninstall and reinstall Community Bank's CB2GO. If nothing else has worked, completely uninstall Community Bank's CB2GO then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Community Bank's CB2GO not working

2. Fix Community Bank's CB2GO Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Community Bank's CB2GO be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Community Bank's CB2GO not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Community Bank's CB2GO may not be able to connect to the Internet when running in the background.