Contact Santa Cruz Community CU Customer Service

Why should I report an Issue with Santa Cruz Community CU?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Santa Cruz Community CU to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. With the Santa Cruz Mobile Banking App you can safely and securely access your accounts anytime, anywhere.

2. Please know security is our top priority and your personal information is kept safe.

1. Once you hit that limit, the app is useless for deposits for the rest of the month! Worse yet, try depositing a check for more than $5K... It only tells you AFTER you've gone through the entire process (e.g., writing "Mobile Deposit Only" on the check!) about this secret limit you've exceeded.

2. Every time I take a picture of the check, it goes back to the page that asks if you want to deposit a check, and doesn't capture the picture or save the check info you entered so far.

3. Love the mobile deposit addition that was added several years ago and it has been a life saver living so far away.This app is very functional and effective.

4. I make a lot of last minute transfers and it becomes annoying when the app goes down without notice.SCCCU continues to impose an arbitrary deposit limit of $5,000/month via the app.

5. Santa Cruz Community Credit Union is The Best!I moved to southern california earlier this year and I have loved this institution, I dont want to ever change banks.

6. (Where? Show me!) I would grudgingly understand a *delay* on processing, but a hard limit is simply nonsensical.I love SCCCU! I have been there for years.

7. Hopefully it will be fixed soon.I love Santa Cruz credit Union, their app needs a little help.

8. It's exceptionally complicated to simply pay the credit card bill, let alone the impossibility of setting up an autopay.It would be awesome if there was a notification ahead of time regarding maintenance.

9. Mobile deposit, online banking... All of it.Very user-friendly.

10. And it's so easy to use; and most of all, SAFE!Saving me so much time and energy.

11. The app is not working right now for mobile deposits.

1. Fix Santa Cruz Community CU Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Santa Cruz Community CU: Restarting the app will resolve most errors.
2. Update the Santa Cruz Community CU App. Here is how:
   1. On Android goto PlayStore » Search for "Santa Cruz Community CU" » Open Santa Cruz Community CU » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Santa Cruz Community CU » click "UPDATE".
3. Clear Santa Cruz Community CU app cache: Clearing cached data will force your app to retrieve the latest data directly from Santa Cruz Community CU servers.
   1. On Android, goto Settings » Apps » Select "Santa Cruz Community CU" » click Storage » click "Clear Cache".
4. Check Santa Cruz Community CU app permissions. If any of these permissions required to use your device's features are disenabled, Santa Cruz Community CU might not work.
5. Uninstall and reinstall Santa Cruz Community CU. If nothing else has worked, completely uninstall Santa Cruz Community CU then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Santa Cruz Community CU not working

2. Fix Santa Cruz Community CU Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Santa Cruz Community CU be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Santa Cruz Community CU not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Santa Cruz Community CU may not be able to connect to the Internet when running in the background.