Contact Bitwala Customer Service

Why should I report an Issue with Bitwala - Buy Bitcoin & Ether?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Nuri GmbH to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Deposit and withdraw euros to your bank account instantly using your personal IBAN.

2. Grow your wealth by managing bitcoin, ether, and euros securely in one app.

3. Send, receive, and store your crypto securely using your biometrics.

4. Spend instantly with your bank account and Visa card.

5. Buy and sell bitcoin and ether instantly 24/7 with low fees at the best rates.

6. Invest automatically and reduce risk with daily, weekly and monthly savings plans.

7. Blend tomorrow's money into your daily life and secure your financial independence.

8. Pay with crypto and euros anywhere Visa is accepted and withdraw cash at ATMs.

1. - make it more intuitive to use - don't try to know my home address better than me - let's just not override my choices automatically with incorrect data - don't make a theme that has white text on slightly yellowish white background - give some feedback to users as notifications or in emailI had to use my friend's phone for the Identification because on the Android app it was impossible to even start it, the process froze in the "checking connection" page and never got into the actual identification procedure (my friend's iphone is using the same Network and it worked).

2. So I feel reluctant to use it.. As I'm writing this, I've been waiting for the verification code for pass 10mn.. Still can't login.. They can use Google verification, they can use passcode, but no.. They choose the worst system.. Everytime instead of just logging as I wish.. I have to wait for a text... And HOPE to receive it.. That's not where I want to put my money.

3. Then after finishing the ID, whenever I'm using the app it takes a full second before any button I push actually gives any kind of response, and it seems to be impossible to deactivate ETH&BTC push notifications.I have been trying for the last 5 days to get my app identity verification.

4. Tow days later, it let me to do it again, so I spoke with another agent, did the same sh it with the ID tilting and stuff, then of course when she said goodbye, this pieace of cra p went back again to the "start video call" button, doing the same infinite loop with the "already completed" bullsh it.

5. Nope, it says "already been completed" then goes back to the "start video button" and stuck in an infinite loop.

6. Feels cheap, expecting betterTerrible experience!! It all started well: I opened an account, transferred money on it, received a card and started using it.

7. When the call was ended by him, the app immediately went back to "start video verification call", like nothing really happened.

8. They locked my account with my money on it! Exactly the same happened to my spouse, so you can't say it's a technical issue! Highly do not recommend!Tha app is unusable, preventing me to actually starting an acocunt.

9. But after 1.5 month their support team started asking me strange questions, and then just locked my account for no apparent reason, with no explanation.

10. When I did the video verification the first time, everything seemed to be fine, the agent said it's done, goodbye.

11. Sometimes it does not connects, some others it connects me to an agent but they cannot hear me although my network connection is excellent.

1. Fix Bitwala Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Bitwala: Restarting the app will resolve most errors.
2. Update the Bitwala App. Here is how:
   1. On Android goto PlayStore » Search for "Bitwala" » Open Bitwala - Buy Bitcoin & Ether » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Bitwala » click "UPDATE".
3. Clear Bitwala - Buy Bitcoin & Ether app cache: Clearing cached data will force your app to retrieve the latest data directly from Bitwala servers.
   1. On Android, goto Settings » Apps » Select "Bitwala - Buy Bitcoin & Ether" » click Storage » click "Clear Cache".
4. Check Bitwala app permissions. If any of these permissions required to use your device's features are disenabled, Bitwala might not work.
5. Uninstall and reinstall Bitwala. If nothing else has worked, completely uninstall Bitwala then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Bitwala not working

2. Fix Bitwala Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Bitwala be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Bitwala not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Bitwala may not be able to connect to the Internet when running in the background.