Published by B2W Digital on May 27, 2024

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Why should I report an Issue with Ame Digital: Carteira Digital?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of B2W Digital to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Ame Digital: Carteira Digital image 1 contact Ame Digital: Carteira Digital image 2

About Ame Digital: Carteira Digital

1. Quer dizer “dinheiro de volta”, ou seja, quando você paga com Ame nas lojas parceiras parte do dinheiro volta pra você. E ele nunca expira. Incrível, né?!

2. Com nosso app você consegue pagar mais rápido e ainda ganhar dinheiro de volta.

3. Você só precisa fazer isso uma vez e é super rapidinho, pode até cadastrar usando a câmera do seu celular.

4. Não precisa fazer um novo não, cadastre os cartões que você já tem.

5. Com Ame é muuito fácil. É só clicar em pagar e escanear o QR code. É bem mais rápido e seguro!

6. Quer saber mais sobre a Ame?

7. Tudo pelo celular e sem estresse!

8. Viemos para facilitar a sua vida.

9. Ficar por dentro de todas as novidades?

10. Ou só quer matar a saudade mesmo?

Ame Digital Customer Insights

1. I like the different colors, but if the game had a way to make sure different shades of the same colorzwere not used in a level, it would be a big improvement.It's a really good deal if you shop a lot from B2W stores like Americanas and Submarino, but it takes too much time to release your order even though your creditcard was charged immediately after the transaction! That's completely annoying! The app is also slow like hell.I had it on another phone and never used it, but today I made a purchase that gave me a certain amount of cashback, so I decided to try to login - and there was a very inconvenient problem that makes me never want to use it again, despite me having money stored on Ame: I need to verify my access on this phone with the former, while I don't have access to my old phone anymore; and I have a new phone number.

2. Will I have to forfeit it? Beware: before you change your Google location, swipe your account first thing.Didn't received the promotion of 100% cashback in a few restaurants and almost everyone around here received, it seems to be a problem in the appit's quite a useful tool to work with.

3. With all the data you can get of my buyer profile you guys should be getting it right by now.I had to change my Google account to a different country, now I am not able to login anymore.

4. I need an access code, but I do not have access to the previous contact for having lost the chip and the only option given is to send this code to him, however it would be better to send it to my email.Beware! They lie to you to get you to sign up.

5. After level 100, the colors get more exotic and pretty, but sometimes it's hard to differentiate different shades of blues, reds, greens, and greys.

6. I'm not colorblind, but even i struggled to figure out different colors, which made it hard to strategize while playing.

7. There is no button or anything to try a new method or whatever, just can't login anymore.I can not solve my problem with the online assistance of this application.

8. I just didn't give 5 stars because they work with Razer, a company that treated a girl player very badly a few years agoTotally useless.

9. Really amazing and smooth game, and i love the different fetest tubes.

10. I was told by the staff at Americanas this was simply a coupon app but it is an actual bank account.

11. Also please speak to your partner's at Americanas be more transparent.Target notifications are non-existent in this app.

Steps to Troubleshoot & Fix Ame Digital Issues

1. Fix Ame Digital Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Ame Digital: Restarting the app will resolve most errors.
  2. Update the Ame Digital App. Here is how:
    1. On Android goto PlayStore » Search for "Ame Digital" » Open Ame Digital: Carteira Digital » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Ame Digital » click "UPDATE".
  3. Clear Ame Digital: Carteira Digital app cache: Clearing cached data will force your app to retrieve the latest data directly from Ame Digital servers.
    1. On Android, goto Settings » Apps » Select "Ame Digital: Carteira Digital" » click Storage » click "Clear Cache".
  4. Check Ame Digital app permissions. If any of these permissions required to use your device's features are disenabled, Ame Digital might not work.
  5. Uninstall and reinstall Ame Digital. If nothing else has worked, completely uninstall Ame Digital then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Ame Digital not working


2. Fix Ame Digital Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Ame Digital be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Ame Digital not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Ame Digital may not be able to connect to the Internet when running in the background.

Reported Issues